IT Systems Administrator – Public Safety

Under the general supervision of the Chief Information Officer (CIO) or Deputy CIO, the IT Systems Administrator - Public Safety performs a variety of administrative and advanced technical support functions related to physical and virtual client computing, application administration, and server-based systems support within the Application Services Division. This position coordinates technology initiatives, supports application implementations and upgrades, assists with project activities, and ensures compliance with applicable agreements, standards, and regulations. The position serves as a technical resource and liaison among Information Technology staff, Public Safety personnel, software vendors, and partner agencies. This position works closely with the Information Technology Operations Manager, Public Safety Information Systems Team, and Police Department Administration Team.

Duties may include, but are not limited to, the following:

• Provides day-to-day advanced production and ongoing Public Safety support for applications, hardware, video equipment, and technology initiatives, including issue identification, analysis, troubleshooting, testing, documentation, and user account administration.
• Monitors critical department applications to maintain operational status and identifies, documents, and assists in resolving security or operational issues.
• Assists with developing, implementing, and improving business processes and operational procedures related to Public Safety applications.
• Serves as a subject matter expert for emergency communications systems and Public Safety applications.
• Coordinates application and infrastructure projects for Public Safety departments by tracking project activities, communicating with stakeholders, coordinating vendors, and supporting implementation efforts.
• Assists with the development of technology requests and departmental technology strategic planning by providing technical research, feasibility analysis, and budgetary input.
• Coordinates application upgrades and new software implementations, including scheduling, testing, documentation, and communication with affected stakeholders.
• Plans, tests, and implements software installations and upgrades to ensure applications continue to meet operational requirements.
• Provides technical support during critical system changes, upgrades, migrations, and implementation activities.
• Assists with the administration and maintenance of Public Safety applications and crime analysis software; installs and configures software packages; and provides user training and technical guidance as needed.
• Develops and maintains documentation related to application architecture, system interfaces, testing procedures, configuration standards, and operational processes.
• Coordinates with the San Juan Communications Authority and software vendors to support Public Safety applications and related technology initiatives.
• Performs job functions with an awareness of cybersecurity best practices and assists with implementing security measures to protect City systems, data, and technology assets.
• Performs minor Microsoft SQL, DB2 query development, JavaScript, Visual Basic, and report-writing duties as required.
• Performs other related duties as assigned.

Attendance at work is an essential function of this position. Must carry a City-issued cell phone or participate in the City's approved cell phone stipend program.

Some of the various applications that is supported by this position may include, Windows Server Operating Systems, Genetec Video Surveillance software, Tyler Technologies New World, Central Square Naviline, ESRI ArcGIS, Qsys Video Systems, Axon Fusus and Camera Solutions, Motorola WatchGuard Solutions, Pace Scheduler, and Peregrine Law Enforcement.

Operates a motor vehicle in order to service computers and provide assistance to users at various locations throughout the City of Farmington and San Juan County.

Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public.

Attendance at work is an essential function of this position. Must carry City issued cell phone or obtain city stipend.

NON-ESSENTIAL DUTIES:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

This position is subject to the City of Farmington's Drug and Alcohol Free Workplace Policy which includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return to duty testing, and follow-up testing.

Graduation from an accredited four-year college or university with a degree in information technology, computer engineering, computer science, or related field preferred, and three years' experience with client based operating systems such as Windows Operation Systems, database programming, client/server programming, and video equipment; or any equivalent combination of education and experience.

Present a positive public image and maintain effective working relationships with other City employees, vendors and the public; maintain a professional demeanor during stressful situations.

Valid New Mexico drivers license, with acceptable driving record for past three years.

Ability to learn to install and operate a variety of software programs; ability to maintain existing software programs and computer systems; ability to troubleshoot common hardware and software problems; thorough knowledge of Windows. Working knowledge of installations and configurations in at least the following: Microsoft Office suite, hardware and software.

Ability to meet project deadlines.

Working knowledge of wire, wiring devices, surge protectors and all necessary hardware to complete necessary installation. Knowledge of printer installation and configuration.

Ability to establish and maintain effective working relationships with supervisors and co-workers; ability to communicate effectively verbally and in writing.

Excellent written and oral communication skills to interface effectively with all users.

Ability to work effectively with other departments and outside vendors.

TOOLS AND EQUIPMENT USED:

Phone, printer, computer (desktop and laptop), video equipment, cell phone, tablet, and motor vehicles. Ability to operate computers operating system, software and hardware.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk or hear, and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand, climb, kneel, walk, talk or hear, and reach with hands and arms.

The employee must frequently lift and/or move up to 25 pounds, and occasionally lift 25 to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Frequent stooping, kneeling and bending are required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee sometimes works near moving mechanical parts, and is frequently exposed to rays from video display terminals.

The noise level in the work environment is moderate and approximates that of a standard business office with equipment running.