Implementation Project Manager

Summary of Job

An Implementation Project Manager’s role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning. 
Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor.   
• Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs
• Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers 
• Serves as the main point of contact for the office staff during implementation phase
• Coordinates efforts, timelines and services specific to individual client implementations
• Develops and maintains customer relationship through various communication methods during the process of implementation.
• Consults with customer to ascertain and define workflow needs, and determine implementation scope
• Conducts assessment of needs and issues that arise during implementation then advises the client on solutions
• Interdepartmental communication of the customer’s unique implementation requirements and issues
• Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources
• Utilize Project Management best practices to drive and further develop methodology for each assigned project
• Tracks all Project Management time used by each customer through online CRM system
• Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software