RMA Manufacturing Manager (Fremont, CA)

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Manufacturing & ProductionManufacturing Manager

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function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en'}, 'google_translate_element'); } RMA Manufacturing Manager (Fremont, CA) Elma Electronic Inc.

Technical Tools

Manufacturing & ProductionManufacturing Manager

Elma Electronic Inc. is a global leader and industry innovator in advanced embedded computing solutions. Our products and integrated platforms are based on a set of modular building blocks such as, precision hardware components, rotary switches, and embedded computing boards.

As a global organization, we stay close to our customers and partners worldwide with sales, design, and manufacturing facilities across three continents.

We are seeking an experienced Manager, RMA Manufacturing to lead our RMA operations in Fremont, CA. This role oversees the full lifecycle of returned products, including warranty, upgrades, diagnostics, verification, repair, and final disposition, while driving quality, throughput, cost performance, and customer satisfaction.

The ideal candidate brings strong leadership experience within electronics manufacturing, repair, or MRO environments and the technical expertise to troubleshoot complex electronic assemblies and guide repair activities.

Responsibilities

~1 min read

→Lead day-to-day RMA manufacturing operations, personnel, workflow, and repair priorities.
→Plan resources and schedules to meet customer delivery commitments and production targets.
→Manage the complete RMA process from receipt and work-order creation through repair and final disposition.
→Lead failure trend analysis, Root Cause and Corrective Action (RCCA), and continuous improvement initiatives.
→Drive improvements in quality, throughput, cost, productivity, and customer experience.
→Ensure repair operations meet internal quality standards, customer requirements, and safety expectations.
→Manage RMA-related costs, material requirements, and resource constraints.
→Partner cross-functionally with Operations, Supply Chain, Manufacturing Engineering, PMO, and other support teams.
→Coach and develop RMA technicians while maintaining strong performance and operational standards.
→Support customer discussions when needed regarding product condition, repair status, and corrective actions.

Bachelor’s degree in Electronics Engineering.
6–10 years of experience in electronics assembly production, including 2–3 years in a supervisory or management role.
Strong knowledge of electronic assemblies, system integration, manufacturing drawings, and mechanical design principles.
Experience with backplane architecture, high-density connectors, multilayer PCBs, testing methodologies, and failure analysis.
Experience in aftermarket, MRO and/or repair environments.
Strong knowledge of RCCA, process improvement, quality systems, and PPAP procedures.
Experience supporting design changes, ECOs, or redesigns related to field failures or RMA trends.
Strong leadership, communication, conflict-resolution, analytical, and presentation skills.
Experience with ERP systems; Microsoft Dynamics 365 preferred.

Company: Elma
This is a management position
This is a full time position

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