Entry-Level Associate (Commercial)

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. 

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page. 

As a critical member of the Commercial Operations department, the Associate will serve as support for two to four EAB Directors, upward managing the team to ensure processes are running smoothly and deadlines are being met. The Associate acts as an internal and external liaison, information resource, and key point of contact for their EAB Directors. The Associate will manage inbound and outbound requests, schedule meetings, and prepare team members for interactions with top education leaders. The Associate will also collaborate across the firm to provide service that drives the business forward and assists their counterparts in achieving their goals. Associates will gain professional experience, expertise on the firm, industry knowledge, and an understanding of EAB products and services.

This role is based in Washington, DC.

Business Management:

• →Schedule meetings and calls with both external and internal stakeholders to meet desired metrics
• →Use Salesforce to maintain pipeline data, track activities, pull reports, and update records
• →Prepare EAB Directors for interactions with prospective and current partners by providing institution data, relationship history, and relevant market information
• →Develop and manage sales and renewal contracts through EAB's contracting system
• →Assist EAB Director in providing customer support to current partners

Associate Responsibilities:

• →Proactively communicate updates to EAB Directors on assigned tasks
• →Work closely with EAB Directors on strategies to secure new partners, renew existing partners, and/or maintain partner relationships with current partners
• →Upward manage EAB Directors and team members to ensure deadlines and goals are being met
• →Make recommendations on best practices for process improvements to help operationalize business efficiencies across the Commercial Operations department
• →Participate in regular Associate training and development sessions
• →Deepen understanding of EAB’s product offerings and research
• →Special projects as needed, in support of the Commercial Operations department

• Bachelor’s Degree
• Strong academic record
• Must possess at least two of the following:
• Experience leading or taking initiative
• Customer service experience
• Experience working in a team environment
• Sales, account management, or project management experience
• Experience in an office setting

• Ability to communicate effectively by phone and email with external and internal team members
• Demonstrates poise, maturity, and resilience with internal and external audiences
• Attention to detail
• Proven experience managing multiple, competing priorities; demonstrated ability to accomplish tasks and activities efficiently and according to importance
• Ability to take initiative on projects and through external interactions
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.  

• Flexible work schedule and policy
• Participation in regular Associate training and development sessions designed to help staff elevate their performance in role-specific competencies, broaden their understanding of EAB’s various products, and expand their education industry knowledge
• All employees have access to development-focused programs that help staff build better careers through skill development, mentorship, career pathing, and more
• ~12-18 month timeline in the Associate role

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.