Earnestpartners43mo ago

Desktop Support Analyst

AtlantaFull-timemid

OtherIT & AdministrationSupport Analyst

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Quick Summary

Overview

Your responsibilities · Respond and provide end users with a positive experience by meeting their technical needs. · Diagnose and resolve unique problems associated with application software and operating systems.

Technical Tools

awsazurecsharppythonnetworking

Your responsibilities

· Respond and provide end users with a positive experience by meeting their technical needs.

· Diagnose and resolve unique problems associated with application software and operating systems.

· Configure, deploy, decommission, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

· maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.

· Manage and support Active Directory (AD) on a Windows Server 2016/2019 environment

· Employee onboarding/offboarding

· Rotating availability for afterhours support/upgrades

Job requirements

· Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.

· Experience with multiple backup systems, including Veeam.

· Solid understanding of vulnerability management

· Solid understanding of network troubleshooting experience (TCP/IP, DNS, DHCP, SFTP, VLAN)

· Superior organizations skills and precise attention to detail.

· Experience working in a small environment (Less than 50 Servers / 100 PCs)

· Experience with cloud providers including Azure and/or AWS.