Community Services Director

The Director of Community Services is responsible for the coordination and oversight of the Community Connections Day programs. A successful Director builds and leads high-performing teams to create a positive culture and provide high quality services that enhance the lives of individuals with intellectual and developmental disabilities and their families. He or she ensures that all community service programs follow the guidelines set forth by funding agencies and accrediting bodies.

• Create, generate enthusiasm around, and execute a strategic vision related to supporting people with intellectual and developmental disabilities to have a meaningful day.
• Provide exemplary leadership to, and direct supervision of, staff. Provide written and verbal evaluation of performance in relation to Easterseals Midwest policy, procedures and job performance.
• Plan, conduct and coordinate staff professional development needs (i.e., staff meetings, staff trainings, in-services, mentor meetings, one-on-one meetings, etc.) to ensure team members meet training requirements and have the tools necessary to deliver high quality, person-centered services.
• Maintain the quality of the program and bring best practice to the organization through leadership, monitoring and oversight. Provide quality program audits to ensure positive programming is occurring and Easterseals Midwest methodologies are being utilized.
• Maintain and ensure compliance of program standards to meet all funding guidelines and accreditation guidelines.
• Ensure that all necessary documentation is completed in a timely manner and is of high quality for each individual served according to funding and accrediting guidelines.
• Develop and execute program budgets ensuring the program meets, or exceeds, budgetary targets.
• Oversee billing processes to ensure that all services provided are approved and billed for. Work directly with funders to remind any inconsistencies.
• Support teams to engage in person centered ISP meetings to ensure people served have a voice in their plan, that services are appropriate, meet the needs of the individual and are funded.
• Professionally represent Easterseals Midwest in the community, with other professional networks and at professional networking meetings.
• Oversee monthly billing processes.
• Be on-call to handle emergencies or scheduling conflicts.
• Provide support to individuals' families and facilitate open communication between individuals served, families, the Community Connections team and other service providers engaged with the individual served.
• Develop, and provide support to programs to develop, inclusion opportunities in local communities such as volunteer opportunities, recreational opportunities and inclusive programing based on the interests and desires of people we support and their individual goals.

• Excellent leadership and communication skills.
• Ability to hold staff accountable for performance as well as counsel employees, motivate employees, reward good performance and facilitate conflict resolution related to personnel issues.
• Proven ability to maintain positive professional relationship with families, employers, and community members.
• Critical thinking, problem-solving skills and ability to analyze in order to coordinate daily functions of program.
• Ability to multi-task and keep self and job duties organized.
• Ability to think and act independently and according to agency policies.
• Proficient in current technology specific to supporting those with developmental disabilities.

• Education: Bachelor's degree in Human Services or related field required, Master's Degree in Human Services preferred.
• Experience: At least one year experience working with people with developmental disabilities.
• Other: Flexibility and willingness to strive for excellence.Person centered service orientation and a commitment to the social inclusion of people with intellectual and developmental disabilities in the community. A commitment to advocacy at the individual and systemic levels.