Full Time Floating Teller - Johnson City Region

Eastman Credit Union is now hiring Full Time Tellers for the Johnson City Region!

Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Scheduling Requirements:
This full-time (40 hours/week) position requires availability Monday–Friday between 7:15 a.m. and 6:00 p.m., with weekly schedule changes based on business needs. The role floats among Johnson City Region branches: Broyles Drive, State of Franklin, Boones Creek, West Elk, Market Corner, Gray and Jonesborough.

Dress Code:
Business casual professional attire and conservative grooming are required at all times, including interviews.

Essential Duties and Responsibilities

Teller Functions

• Perform teller transactions accurately and efficiently, using teller cash recyclers (TCR) or curbside when applicable.
• Comprehend True Checks check acceptance recommendations and place appropriate check holds when necessary.
• Ensure accurate balancing of cash drawer - analyze transactions to recognize and resolve outages.
• Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures.
• Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC).
• Maintain knowledge of Core Proficiently access account information for the members (i.e., multiple ownership of individual accounts, overdraft protection, deductions and allocations, Statement Viewer, EWS, etc.)
• Maintain pleasant, positive, and helpful attitude when dealing with members and co-workers.

Additional Responsibilities

• Process foreign currency
• Accept wire transfer requests
• Perform account file maintenance
• Create and replace plastic cards
• Perform and adhere to notary public duties
• Redeem and coordinate the transfer of savings bonds
• Assist with safe deposit box entry

Service Excellence

• Know and adhere to the Service Excellence Expectations
• Assist in creating and maintaining an Every Member, Every Time culture.
• Know and adhere to Mystery Shop expectations
• Empathy: Using member’s name, offering additional services, providing undivided attention, using appropriate closing remarks, and displaying a can-do, glad-to service to our members.
• Reliability: Performing transaction correctly the first time, ID member when appropriate.
• Responsiveness: Appropriate greeting with a smile, face member and make eye contact.
• Assurance: Confirm transaction, display willingness to serve, use “please” and “thank you”, and offer friendly comments.

Teamwork and Contribution

• Identify and support self-improvement opportunities. 
• Demonstrate team player qualities. 
• Volunteer to assist other staff whenever possible.
• Assist others within ECU.
• Attend and participate in Team meetings.
• Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.
• Identify cross-servicing opportunities.

Attendance and Punctuality

• Demonstrate exceptional attendance and punctuality
• Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time).
• Document overtime, PTO and UTO.
• Review timecard daily for overtime and report to manager for possible remediation.
• Be flexible when needed during scheduled time off.

Eastman Credit Union is an Equal Opportunity Employer.