IT Manager - Europe

Easygo is an Australian technology powerhouse behind global brands Stake, KICK, and Twist Gaming. As we continue to scale our presence across Serbia, Denmark, Italy, and other locations, we are hiring our first IT Manager in Europe. This is a unique opportunity to build and own IT operations in EMEA from the ground up, working closely with our global IT & Security teams in Australia.

You’ll be the go-to person for all IT matters across Europe — supporting the team day-to-day, solving technical challenges, and making sure everything runs smoothly. This is a hands-on role with ownership: you’ll be managing endpoints, systems, and access, while also improving processes and setting things up for scale as we grow in the region.

Key Responsibilities

• Own IT support across EMEA and act as the main point of contact
• Provide hands-on L2/L3 support and ensure high service quality
• Manage core tools (Google Workspace, Slack, Atlassian) and align with global IT standards

• Manage device lifecycle (setup, security, compliance, offboarding)
• Maintain an accurate asset register and ensure device standardisation

• Support office networking (Wi-Fi, VPN, connectivity) 
• Ensure stable and secure infrastructure across locations

• Build automations, scripts, and workflows to improve efficiency
• Use APIs and tools to streamline provisioning and reporting

• Mentor and support a direct report as the team grows
• Help build and scale the IT function in EMEA

• Own IT onboarding/offboarding and access management
• Continuously improve processes and automate where possible

• IT procurement and vendor coordination
• Ensure spend aligns with budget and business needs

• Ensure security standards are followed across systems and devices
• Support access control, endpoint hardening, and incident response

• Maintain clear documentation, SOPs, and knowledge base 
• Support IT projects, rollouts, and system improvements

• 7+ years in a Systems Administrator or IT Operations role with progressive responsibilities 
• 2+ years experience supervising, mentoring, or leading IT team members
• Strong hands-on experience with Google Workspace, Slack, and the Atlassian suite (Jira, JSM, Confluence)
• Experience administering MDM platforms (FleetDM, Intune), including device onboarding and policy deployment
• Solid understanding of identity and access management, including 2FA, SAML, and SCIM integrations and cybersecurity practices
• Experience resolving advanced technical issues and acting as a Level 2/3 support escalation point
• Proven ability to produce and maintain documentation and knowledge base materials
• Exposure to project-based work with involvement in IT infrastructure or SaaS projects

• Certification in AWS (SysOps Administrator, Solutions Architect Associate)
• Experience with Terraform, GitOps, or other infrastructure-as-code practices

• Proactive, independent, and comfortable owning problems end-to-end
• Highly organised and able to prioritise in a fast-paced environment
• Strong communicator with both technical and non-technical stakeholders
• Focused on continuous improvement and building scalable systems