Team Member Relations Specialist - Field Based

United States·HomesteadfullTimemid

OtherMember Relations

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Quick Summary

Overview

Team Member Relations Specialist - Parkhurst Dining This role will be field based at Duquesne University Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships?

Technical Tools

ms-office

What We Offer

~1 min read

✓Serve as the primary HR and labor relations partner for assigned unionized sites.

✓Interpret and apply collective bargaining agreements, ensuring consistent and compliant practices across locations.

✓Lead and manage grievances, including investigations, documentation, responses, and resolutions.

✓Participate in grievance meetings, step meetings, and arbitration preparation as required.

✓Support and sit in on collective bargaining negotiations, including preparation, note-taking, costing support, and follow-up actions.

✓Maintain productive, professional relationships with union representatives while upholding company values and operational needs.

Assist team members with HR-related questions, including benefits, payroll, and workplace accommodations.
Support management in curating a team member experience that drives team engagement, recognition, and feedback mechanisms.
Intake and address team member concerns, escalating complex issues.
Conduct impartial investigations into team member complaints (e.g., harassment, discrimination, misconduct), preparing clear reports for management and HR leadership.
Facilitate communication between team members, management, and union representatives to foster a positive work environment.
Partner with Human Resources cross-functional teams to ensure team members understand and access available resources.
Support change management efforts that impact unionized team members, ensuring compliance with CBAs and labor laws.
Lead or participate in audits to assess compliance and identify opportunities for improvement.

Ensure compliance with employment laws, company policies, and collective bargaining agreements at assigned accounts.
Provide updates and training to management on changes in employment law or company policy.
Monitor trends in grievances, arbitrations, and labor issues and provide insights to HR and operations leadership.
Maintain accurate and thorough documentation related to grievances, investigations, and labor matters.

Requirements

~1 min read

Experience working in higher education dining or hospitality settings.
Demonstrated ability to build trust and rapport with diverse team members and management.
Commitment to fostering a positive, inclusive, and compliant workplace.

We believe our team members deserve the same hospitality we give our guests. Wherever you are on your journey, we offer rewards and resources to highlight the important moments, both at work and at home.

Schedule: Monday through Friday with flexible start and end times.
Health and Well-Being: Medical, dental, vision, life insurance, and 401(k), Paid Time Off.
Career Growth: Access to Smile Universe training and internal promotion pathways.
Welcoming and Fun: 20% discount at all our brands.

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Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.