Managing Director, Member Relations

The Edison Electric Institute (EEI) is the association that represents all U.S. investor-owned electric companies. Our members provide electricity for more than 220 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States.

The Managing Director, Member Relations is a senior leader in EEI’s Member Engagement and Events division, responsible for strengthening and sustaining EEI’s relationships with its investor-owned electric company (IOU) members. Reporting to the Chief Member Engagement Officer, this position leads the division’s member retention, customer service, outreach, and engagement strategies, ensuring member companies receive consistent, high-value service and recognize the full value of their EEI membership. The Managing Director oversees a team of professionals responsible for member account management, outreach, and engagement, and partners closely with the Chief Member Engagement Officer to set divisional priorities, representing the division on the officer’s behalf as needed.

Other important responsibilities of the MANAGING DIRECTOR, MEMBER RELATIONS, include:

• Develop and execute a comprehensive retention strategy for IOU member companies, monitoring membership health indicators, identifying at-risk accounts, and implementing proactive engagement plans that sustain renewals.
• Serve as a senior relationship owner for IOU member companies, building trusted relationships with CEOs, senior executives, and key staff across member organizations.
• Oversee delivery of high-quality customer service to member companies, establishing service standards, response protocols, and feedback mechanisms so member needs are addressed promptly and effectively.
• Lead member outreach and engagement programs, including strategic account plans, member company visits, and onboarding of new member executives, connecting members to EEI’s policy, advocacy, communications, and industry operations resources.
• Lead, coach, and develop a team of member engagement professionals, setting clear goals, managing performance, and fostering a collaborative, member-focused culture.
• Partner with the Chief Member Engagement Officer on divisional strategy, planning, and budget, and represent the division with EEI leadership and member companies as needed.
• Collaborate with teams across EEI to coordinate member touchpoints and deliver a unified, consistent member experience.
• Work with the events team to leverage EEI conferences, executive meetings, and other convenings as engagement and retention opportunities, driving strong member company participation.
• In collaboration with Member Intelligence & Operations, collect, analyze, and report member feedback and engagement data (e.g., surveys, participation metrics, CRM data) to measure satisfaction, demonstrate member value, and inform program improvements.
• Monitor industry developments and member company changes, such as mergers, acquisitions, and leadership transitions, and develop strategies to address their impact on membership.

• A bachelor’s degree in business administration, communications, marketing, public policy, or a related field is required. Equivalent years of work experience is accepted. A master’s degree is preferred.
• 15+ years of progressively responsible experience in member relations, account management, client services, or stakeholder engagement required, including substantial experience leading and developing teams. Experience in the electric utility or energy industry, or with a trade association serving corporate members, is preferred.
• Demonstrated track record of retaining and growing a multimillion-dollar portfolio of corporate member or client accounts.
• Ability to build and maintain trusted relationships with senior executives and translate member needs into strategies that drive retention, satisfaction, and engagement.
• Strategic thinker with strong business acumen, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication, presentation, and interpersonal skills; a collaborative, member-first leader and strong team player.
• Strong experience with Microsoft Office Suite and CRM or association management systems (e.g., Salesforce); experience using data and dashboards to track engagement is preferred.
• Travel requirement: Approximately 25%, including member company visits and EEI meetings and conferences.

Interested applicants should apply online through EEI’s career site. EEI uses Clear Company as our applicant tracking system. An application is considered when all required fields are completed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEI is committed to providing a productive and safe environment. To achieve that goal, we conduct background and reference check investigations for all final applicants being considered for employment. Equal Opportunity Employment M/D/F/V.