Radiology Scheduling Navigator / General Diagnostic & Ultrasound

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more

The Patient Access Radiology Scheduling Navigator is located within the Patient Access Contact Call Center and serves remotely as a patient advocate and care coordinator, guiding patients through the radiology process. This role ensures timely scheduling, preparation, and communication across departments to facilitate high-quality, patient-centered imaging care. Communicate with radiologists, technologists, referring physicians, and scheduling staff to improve patient experience, quality, safety, and informational accuracy for scheduling.

Operational, Administrative & Reporting:

• →Review patient information and Provider imaging orders to verify safety, assess devices and implants, ensure accuracy, and facilitate appropriate scheduling.
• →Analyze radiology reports to determine and coordinate appropriate follow up scheduling.
• →Assist with error tracking and identifying error trends that require additional training for scheduling agents.
• →Participate in quality improvement initiatives to enhance patient outcomes and satisfaction.
• →Provide updates for location changes, room closures/openings, equipment related matters, and patient rescheduling needs.
• →Supports various radiology modalities within the scheduling department.
• →Maintain accurate records of patient interactions in EPIC.
• →Ensure HIPAA compliance and maintain resource databases.
• →Maintains productivity while adhering to quality standards.
• →Adheres to all applicable policies, protocols, and regulations.

Patient Care & Interaction:

• →Serve remotely as a point of contact for patients undergoing radiology services, and advocates for patients navigating complex healthcare environment.
• →Educate patients on procedures, pre-exam preparation, address clinical concerns, and follow-up requirements.
• →Inform patients in a manner tailored to their needs, and ensure daily practices align with established patient care standards.
• →Communicate effectively with patients, and respond to requests for professional information or advice, referring complex matters to appropriate personnel.

Collaboration & Communication:

• →Coordinate with radiology schedulers to schedule imaging appointments based on clinical urgency and patient availability.
• →Communicate with referring providers to clarify orders and ensure appropriate imaging studies.
• →Collaborate with radiologists and technologists to streamline workflow and improve patient throughput.
• →Collaborate with radiologists, technologists, referring physicians, and scheduling staff to improve patient experience, quality, safety, and informational accuracy for scheduling.
• →Cooperate with other team members to maintain a positive and purposeful work environment.
• →Performs other related duties as assigned.

Required Education:

• High School diploma.
• Experience: 3-5 years of experience in a clinical, radiology, or care coordination setting.
• Licensure: None.
• Certification: Must be a graduate of an accredited school of Radiologic Technology or Nuclear Medicine Technology and registered with ARRT.
• Knowledge, skills, and abilities (required): Persuasive communication and people skills. Knowledge of radiology procedures and medical terminology.
• Ability to navigate EPIC and scheduling systems.
• Problem-solving mindset and commitment to patient-centered care. Organizational skills and attention to detail.

Preferred Qualifications Education:

• Bachelors degree in healthcare related field (e.g., Nursing, Radiologic Technology, Healthcare Administration).
• Experience: Prior experience in patient navigation, case management, or call center scheduling.
• Licensure/Certifications: Nursing license (RN/LPN).
• Knowledge, skills, and ability requirements (preferred): EPIC scheduling systems.
• Compassionate and empathetic demeanor.
• Bilingual abilities.
• Work Conditions Travel: Less than 10% of the time.

Northlake, Contact Call Center Job Type: Full-Time, M-F 8a-5p

May require prolonged periods of sitting or standing.

Physical Requirements:

(Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors:

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.