Energy Assistance Specialist

Make a Difference in Your Community – Join EICAP's Energy Assistance Team

Job Title: Energy Assistance Specialist (Idaho Falls & Rexburg)
Location: Idaho Falls or Rexburg Office
Position Type: Temporary (4–6 months), 40 hours per week

Do you want a job where your work has a direct impact on families in crisis? As an Energy Assistance Specialist with Eastern Idaho Community Action Partnership (EICAP), you'll help households who are struggling to keep their utilities connected. You'll guide clients through the application process for the Low-Income Home Energy Assistance Program (LIHEAP) and provide compassionate, professional support to those who need it most.

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  Support Families in Need: Assist clients with applications and documentation to prevent utility shut-offs.

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  Provide Phone & In-Person Assistance: Answer questions and guide clients with professionalism and empathy.

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  Work as Part of a Team: Collaborate with colleagues, clients, and community partners to ensure timely service delivery.

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  Maintain Confidentiality: Handle sensitive client information in accordance with policy.

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  Stay Organized: Manage your time and workload within program schedules.

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  Optional Outreach: Participate in outreach activities to raise awareness of our energy assistance programs.

• High school diploma or GED required.

• Experience in customer service or public-facing roles preferred.

• Comfort with Microsoft Windows applications.

• Strong attention to detail and organizational skills.

• Familiarity with phone etiquette and multi-line systems a plus.

Background Check & Drug Screening Disclaimer: Must be able to pass an Intellicorp SSN Verification and Criminal History Search, and Motor Vehicle Records Check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background check and drug testing.

EICAP is an Equal Opportunity Employer.