Remote Client Onboarding Specialist

Eidyn Care is looking for a professional, organized, and client focused Remote Client Onboarding Specialist to support the onboarding process for individuals and families accessing home care services. This fully remote, full-time position focuses on client communication, documentation, information verification, administrative coordination, and onboarding follow up. The successful candidate will help ensure each client experiences a smooth, welcoming, and well coordinated transition while maintaining accurate records and working closely with relevant team members.

The Remote Client Onboarding Specialist plays an important role in creating a positive first experience for clients and their families. Responsibilities include collecting client information, explaining onboarding procedures, coordinating documentation, monitoring outstanding requirements, and communicating with internal teams. The ideal candidate has strong administrative abilities, excellent customer service skills, and the confidence to manage multiple tasks in a remote environment. Experience in healthcare administration, client relations, care coordination, or general office support is advantageous. Professionalism, discretion, empathy, and attention to detail are essential

• →Guide new clients and authorized representatives through onboarding procedures, explaining requirements and providing clear instructions at each stage
• →Gather, review, organize, and update client information, contact details, forms, consent documentation, and other required records
• →Coordinate with care coordinators and relevant colleagues to communicate next steps and support an organised introduction to services.
• →Monitor onboarding progress, identify outstanding documents, and follow up professionally to obtain missng information.
• →Maintain complete, accurate, and up-to-date records of client interactions, correspondence, and onboarding activities.
• →Respond to routine enquiries through approved communication channels, ensuring clients and families receive timely, courteous assistance
• →Escalate complex enquiries, discrepancies, safeguarding concerns, and matters requiring professional assessment to the appropriate team member.
• →Follow company procedures relating to confidentiality, data protection, information security, and appropriate record management.
• →Identify administrative bottlenecks and recommend practical improvements to onboarding processes and client communication.
• →Manage daily priorities independently while meeting deadlines and maintaining consistent service standards.

• Previous experience in administration, customer service, client onboarding, healthcare support, care coordination, or a related field.
• Strong written and verbal communication skills, with the ability to explain information clearly and professionally.
• Excellent organisational skills and attention to detail when handling documents, records, and multiple requests.
• Comfortable using email, calendars, spreadsheets, video conferencing, and digital recordkeeping or client management systems.
• Ability to work independently, maintain productivity, and collaborate effectively with colleagues in a fully remote setting.
• A responsible approach to handling confidential information, with an understanding of privacy, safeguarding, and escalation procedures
• Reliable internet access and a suitable private workspace for managing sensitive client information.
• Relevant administrative or care-sector qualifications are beneficial but not essential where equivalent experience is demonstrated