HR Agent with English and Spanish

• Bachelor’s Degree.

• Experience in HR or Shared Service Operations within an international environment.

• Fluency in Spanish and Portuguese.

• Familiarity with HR tools such as ticketing systems and internal HR Systems (e.g., Workday, ServiceNow).

• Advanced proficiency in Microsoft Office.

• Experience working in a remotely managed team with the ability to handle the role independently.

• Flexibility to work different shifts to accommodate time zones (e.g., afternoon shifts in Warsaw).

• Proven planning, organizational, and problem-solving skills with a people-centric mindset.

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Sueldo a partir de $21,560 MXN nominal mensual

• Vales de despensa

• Fondo de ahorro

• Vales de restaurante

• 33 días de aguinaldo

• SGMM

• Seguro de vida

• PTU

• Prima de vacaciones del 80%

• Bono anual

• Días libres adicionales (8 días)

• Plan de pensiones

• Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco)

• Viernes cortos

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

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  Act as the primary point of contact for employees and managers regarding administrative queries, utilizing internal ticketing and HR systems.

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  Manage high-volume transactions throughout the employee lifecycle while maintaining professional and efficient customer service standards.

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  Deliver services within defined SLAs/KPIs, driving operational efficiency and identifying opportunities for continuous improvement.

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  Educate the business on accessing HR knowledge and content to enhance the overall employee experience.

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  Collaborate with various HR teams to escalate and resolve complex issues while handling sensitive and confidential information.