Team Lead – Learning Services

• Project management experience.
• Minimum of 2 years of experience managing an enterprise Learning Management System (LMS).
• Demonstrated ability to lead and collaborate with teams across different geographies.
• Hands-on experience with SAP SuccessFactors Learning Management System.
• Experience working with ticketing systems.
• Excellent organizational skills.
• Ability to work under time pressure and consistently meet deadlines.
• Strong time and workload management skills.
• Good problem-solving skills.
• Above-average proficiency in Microsoft Excel.
  
  

• Experience in a Shared Services or international business environment.
• Previous experience leading or coordinating Learning Services teams.
• Experience in performance management and employee development.
• Experience in process improvement and stakeholder management.

Studies have shown that underrecognized groups are less likely to apply for jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for this role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

The Learning Services Team Lead is responsible for leading the Learning Shared Services Processor team, including the direct management of Level 1 Processors. The role oversees daily operations, employee training, workload allocation and project delivery, while acting as a Subject Matter Expert (SME) for Learning Services processes. The position also provides operational support to the Manager – Learning Services EBS and serves as their backup when required.

• →Prioritize and assign incoming tickets to EBS Learning Services Processors, ensuring an appropriate workload distribution.
• →Review, plan and allocate project requests to EBS Learning Services Processors.
• →Lead groups of Learning Services Processors in the delivery of projects based on incoming business requests.
• →Manage the performance and development of direct reports.
• →Oversee the accuracy and quality of resolved tickets, monitoring error rates and identifying areas for improvement.
• →Act as the first point of contact for Tier 2 management matters, where applicable.
• →Lead and participate in meetings with stakeholders and other operational teams.
• →Provide input and support for Global Learning Services projects and process improvement initiatives.
• →Maintain weekly ticket updates through the Learning Admin Teams page.
• →Coordinate and deliver training for new ESC employees.
• →Maintain and regularly update FAQs and process documentation.
• →Act as Document Controller for ESC-specific documents, ensuring they are kept up to date.
• →Provide backup support to the Manager – Learning Services ESC.
• →Perform the role of Learning Administrator for ESC Poland.
  
  

• Travel: 0-10%
• Location: Elanco Solution Center Sp. z o.o., Rondo Ignacego Daszyńskiego 2B, Warsaw, Poland – Hybrid Work Environment.