Director of Data and Analytics, Self Service Cloud

We're looking for a Head of Data and Analytics to own data and analytics for Elastic Cloud's self-service business, spanning Product, Growth Marketing, Web, and Documentation. You'll be accountable for delivering accurate and timely business and operational insights to executive leadership, and for building a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product.

This is a player-coach role that spans strategy, team building, and hands-on technical work. You'll build robust data pipelines, transformations, a data warehouse, and BI reporting; own data management and governance as the steward of core data definitions and golden queries; and build and scale a team of Data Engineers and Data Analysts.

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• Deliver accurate and timely business and operational insights to executive leadership, covering funnel performance, revenue, and initiative impact
• Own the reporting cadence for the self-service business - weekly operating reviews, monthly business reviews, and quarterly planning
• Help business teams answer ad hoc analytics questions through building dashboards and through building self-serve reporting via trusted AI-powered chat responses

• Build a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product
• Solve identity resolution across anonymous and known users so the funnel can be measured end to end, from first touch to paying customer
• Partner with Growth Marketing on attribution and channel measurement, and with Product on activation and conversion analytics

• Build robust data pipelines, data transformations, a well-modeled data warehouse, and BI reporting the business can rely on
• Set the technical architecture and tooling standards for ingestion, orchestration, transformation, and visualization
• Ensure data quality, freshness, and reliability with monitoring, testing, and clear SLAs

• Own data management and governance for the self-service business, acting as the steward of core data definitions and golden queries
• Establish a single source of truth for core metrics
• Set instrumentation and tracking standards with Product, Web, and Marketing so new data lands clean

• Build, scale, and lead a small distributed team of Analytics Engineers, Data and Business Analysts
• Coach and develop the team, and set a high bar for craft, rigor, and speed
• Prioritize the team against the highest-impact business questions

• Work with Product, Growth Marketing, Web, and Documentation teams to define metrics, instrument experiences, and answer their operational questions
• Partner with Elastic's central Data and IT teams on shared infrastructure, data sources, and standards
• Act as a thought partner to the GM and functional leads on what the data says and what to do about it

• Trusted executive reporting: accurate, timely business and operational insights leadership uses to run the business
• Single customer journey view: end-to-end measurement across Paid Ads, Web, Documentation, and Product
• Reliable data platform: robust pipelines, warehouse, and BI reporting the business can build on
• Data governance: a single source of truth for core data definitions and golden queries
• Team performance: a high-performing team of Data Engineers and Data Analysts with repeatable practices

• 10+ years of data and analytics experience at B2B enterprise SaaS companies, with 3+ years building and leading teams of data engineers and analysts
• Direct experience supporting a product-led growth (PLG) motion alongside an enterprise sales motion (e.g., Datadog, MongoDB, Atlassian, Confluent)
• Hands-on depth across the modern data stack: SQL, pipeline orchestration (Airflow or similar), transformation frameworks (dbt or similar), cloud data warehouses (Snowflake, BigQuery, or similar), and BI tools (Looker, Tableau, or similar)
• Experience with product and web analytics tools (Amplitude, Google Analytics, or similar) and marketing attribution
• Proven track record building a single view of the customer across marketing, web, and product data, including identity resolution
• Experience establishing data governance: metric definitions, golden queries, instrumentation standards, and data quality practices
• Strong business sense: able to translate executive questions into analysis, and analysis into decisions
• Excellent written and verbal communication skills, from executive presentations to technical detail
• Bias for action and comfort with ambiguity, energized by building systems that don't exist yet

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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