Aftermarket Senior Executive

• →Manage and monitor aftermarket business activities, including spare parts, accessories, consumables, and service offerings to achieve sales and profitability targets.
• → Coordinate closely with service partners, dealers, and internal departments to ensure timely parts availability and efficient fulfillment of customer requirements.
• →Analyze sales performance, inventory trends, and market demand to identify growth opportunities and recommend improvement initiatives.
• →Support the development and execution of aftermarket campaigns, promotions, and business strategies to increase revenue and customer retention.
• →Handle escalated customer inquiries and complaints related to aftermarket products and services, ensuring prompt resolution and customer satisfaction.
• →Prepare and analyze reports on aftermarket sales, service performance, inventory movement, and business KPIs for management review.
• →Maintain strong collaboration with regional and internal teams including Sales, Marketing, Field Operations, Consumer Care, Finance, and Supply Chain to support overall business objectives.
• →Build and maintain strong working relationships with external stakeholders such as dealers, authorized service providers, logistics partners, and suppliers.
• →Ensure compliance with company policies, operational procedures, and quality standards.
• →Support any other ad hoc projects, operational activities, or administrative duties assigned by the management from time to time.

You will be based in our Singapore office.

• Possess at least Diploma / Degree

• Minimum 3 years of related working experience in aftermarket, customer service, spare parts management, field operations, or a related field.

• Computer literate with good knowledge of Microsoft Office applications, especially Excel, PowerPoint, and email communication.

• Strong analytical and problem-solving skills with the ability to interpret sales and operational data.

• Good communication and interpersonal skills with the ability to collaborate effectively across departments and external business partners.

• Able to work in a fast-paced environment, independent, customer-focused, result-oriented, and disciplined.

• Ability to multi-task, prioritize workload, and manage time effectively.

• undefined

• Experience in aftermarket operations, inventory management, spare parts planning, or dealer management will be an added advantage.

• Proactive, self-motivated, and committed to continuous improvement and operational excellence.

• English and Mandarin profiency.

·       https://career.electroluxgroup.com/global/en

#LI-PT1