Area Service Manager

Manage, monitor, and develop service operations teams through supervising and coaching group of engineers as well as monitoring technician’s whole performance, follow the day-to-day field operations for achieving the objectives, achieve the operational KPIs, the sales target and develop people, support in growing the business in organic way, develop step by step world class ownership business model in field operations. 

• →Operate service operations by executing sector strategies through developing objectives and plans as well as monitoring plans’ implementation.
• →Develop and maintain the current customer base, increase efficiency, turnover and profits to exceed set budgets.
• →Operate service operations by developing service procedures and instructions then communicating them with all team members
• →Operate service operations by developing operations budget and monitoring financial performance to assure maintaining the developed budget an Maximize aftersales profitability through the sale of parts and C&A
• →Operate service operations by developing periodic reports and presentations as well as communicating team needs
• →Monitor and develop service operations area managers by following the actions status, and improving their performance through coaching and following up the various KPIs
• →Monitor and develop service operations area managers by developing their management leadership skills and behavior.
• →Manage and develop service operations by developing overall service performance, enhancing cross-functional relations, enhancing customer satisfaction, response time and feedback accuracy.
• →Execute operations projects by initiating new projects and contributing to the running projects.
• →Overseas the daily productivity of the service center to ensure proper utilization and takes remedial action when needed.
• →Supervising and managing after-sales service staff and ensuring that quality and service standards are met.
• →Monitor and analyze customer feedback trends to identify and resolve frequent problems.
• →Develop and implement quality and control processes to ensure that the after-sales service operates effectively.
• →Tracking the complaints and warranty in Main service center and Cairo franchises
• →Coordinate after sales functions including deliveries, collections, and warranty claims to optimize customer satisfaction within budget constraints.
• →Develop employee skills in Cairo Operation department to deliver quality performance.

Flexibility of work hours with hybrid work arrangement.

Discounts on Electrolux products and services.

Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

• 10+ years of experience in After Sales Service, Service Operations, Customer Experience, or Operations Management.

• Bachelor’s degree in business administration, Engineering, Operations Management, Supply Chain, or a related field.

• Experience in consumer durables, home appliances, retail, or a related industry is highly preferred.

• Proven track record of driving operational excellence, profitability, and customer satisfaction.

• Proven experience in all aspects of planning and implementing sales strategy

• Strong analytical skills to identify trends and sales patterns

• Strong communication ability (both written and spoken)

• Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions

• Ability to tackle demands of ever-evolving technological implements with ease

https://career.electroluxgroup.com/global/en