Area Service Manager

India·Chennaimid

OtherService Manager

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

- Responsible for building Service Authorised Service Centre (ASC) network and Trade Management Lead Field Services,

Requirements Summary

- You will be re

Technical Tools

OtherService Manager

Responsibilities

~2 min read

→
Responsible for building Service Authorised Service Centre (ASC) network and Trade Management
→
Lead Field Services, from ASC Management aftermarket business development
→
Responsible for driving Services with Process Compliance and ensure organisation’s processes and policies are adhered by ASC.
→
Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
→
Implement/review/enhance field service Operations
→
Drive and deliver operational KPIs (Service and Revenue)
→
Manage field Service team to provide optimum customer services
→
Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
→
Address Customer and Trade queries, resolved issues and obtain feedbacks
→
Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
→
Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
→
Assist in goal setting, skill enhancement and performance review activities for field team.
→
Market visit meeting ASC and Trade partners
→
ASC Audit and controls

In this role, you will be dealing with Electrolux’s Internal & External customers. You should be confident in dealing with leaders both from a country level and region level perspective.

In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in New Taipei, Taiwan on regular working hours and may be required to travel both domestic and international.

For you to succeed in this role, you should demonstrate the following competencies:

Strong knowledge and passion for your area of expertise, with a proven commitment to achieving results.
Demonstrates enthusiasm and the ability to inspire and engage colleagues and collaborators to deliver results, take accountability, and own their work.
Able to balance short-term business priorities with long-term objectives.

Comfortable working with people from diverse backgrounds, functions, and levels of responsibility.
Able to adapt to changing business needs and demonstrate creative thinking to achieve goals.
Strong interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.

Understanding of field operations and franchisee management.
Knowledge of the appliance industry, particularly home appliances and built-in appliances, would be an advantage.
Strong problem-solving and analytical skills.
Ability to manage multiple priorities and work independently in a fast-paced environment.

You are also expected to participate in special projects as requested by Electrolux management, either based on business requirements and/or as part of your career development plan.

Bachelor’s degree in Engineering or a related field.
Fluent in English, both written and spoken.
Knowledge of home appliances and built-in appliances is preferred.
Experience in franchisee management is preferred.

Minimum 2 years of experience in field operations.
Experience working with franchisees, distributors, dealers, or other external business partners would be an advantage