Customer Service Agent

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit.

You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation.

Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia).

You will report to the Customer Service Manager Italy.
 

The role is based in Assago.

• →Daily check and monitor of order status in SAP
• →Order release to delivery booking
• →Manage customer returns/refusal and related Credit Notes
• →Manage customer interaction to ensure optimized service level
• →Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
• →Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
• →Analysing data to identify trends and opportunities for process improvement
• →Support process digitisation through advanced technology tools under development or in place

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