Field Quality Engineer

Field Quality Engineer, Shunde

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

As part of the Quality Team, reporting to Product Line Quality Head you will run the job of Field Quality Engineer. You will be located in the Shunde.

You will be the one who brings the Voice of the Consumer (VoC) into the Quality organization, acting as a hub for functions like Customer Service and Sales, and the information contact point towards the Cluster/Country organizations. You will own the knowledge of the product and its use in the destination market, wherever it is manufactured or purchased from. You will enable Quality data availability towards the competent functions. You will foster continuous improvement by creating strong liaisons with (Factories/Product Sourcing Quality) (and R&D/Product Care).

You will become an expert for a range of our products and you will initiate activities for continuous improvements of quality performances of the products thus aiming to increase the positive experience of our consumers. You will be strongly involved in bridging the VoC and field knowledge towards the new product development supporting the NPI Quality Engineers. You will act as a reference counterpart to Consumer Service on product serviceability and repairability aspects.

• Collect and analyze consumers feedback based on the data from Company Quality reporting systems
• Cooperation with the Sales and Service organizations to collect and analyze market specific problems and initiate appropriate improvement activities
• Enable the start of data-driven root cause analysis, then follow the closure of the actions defined to solve the quality issues
• Collect and report promptly early quality and safety warnings or potential quality disruption events
• Lead the Quality reporting for the assigned areas
• Lead the return of defective components and appliances from the market, organize the returns analysis with the appropriate technical functions and initiate the improvement activities accordingly, in agreement with the BA PL team
• Execute the field test activities in close contact with the project NPI Engineer. Fit the consumers´ indications into the continuous improvement Quality plan
• Support New Product Development by providing data and insights for Quality target setting and market-driven requirement collection
• Deploy quality improvement tools in the improvement actions with the market Service organization (Service Bulletins etc.)
• Support the Consumer Service organization on training and troubleshooting for Service technicians
• Work with other departments to identify and deploy best practice solutions to be embedded in the PL Quality plan

• Strong analytical skills and logical thinking. You analyse data in an efficient manner.
• Problem-solving approach. You turn issues into solutions.
• Team player. In this role, teamship and cross-functional collaboration are everything, so you should like to work in teams as well as on your own.
• You demonstrate proven project management skills and cost-conscious mind-set.
• Curious. You have an endless desire to always improve processes and products to get better at what you do.
• Willingness to travel. You will travel in China to meet and visit Consumer Services, customers and consumers

• We are searching for a talented person ready to start an ambitious career in Quality and in other Electrolux functions
• Education: technical diploma with strong quality experience or technical university degree
• It is a plus the understanding of the manufacturing processes as well as a good practical understanding of product development
• It is a plus the knowledge of components and product functionality (knowledge of possible defects of the products)
• Fluent English and good local language