Junior customer service specialist

United Kingdom·Lutonentry

OtherCustomer Service Specialist

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Quick Summary

Overview

Job Description Are you passionate about customer service and looking to take the next step in your career? Do you enjoy solving problems, building relationships,

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OtherCustomer Service Specialist

At Electrolux, we're on a mission to shape living for the better. As a global leader in home appliances, we create innovative and sustainable solutions that improve everyday life for millions of people. We're now looking for a Junior Customer Service Specialist to join our team on a 12-month fixed-term contract, with the potential for extension, subject to business needs and performance.

This is an exciting opportunity to develop your customer service, supply chain, and account management skills while working in a collaborative and supportive environment.

Responsibilities

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As a Junior Customer Service Specialist, you'll play a key role in delivering an outstanding customer experience across multiple channels. You'll be responsible for supporting customers throughout their journey, from pre-sales enquiries through to order fulfilment and delivery.

You'll also take ownership of selected customer accounts, ensuring orders are processed accurately, deliveries run smoothly, and customer expectations are consistently exceeded.

Your responsibilities will include:

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Managing inbound and outbound customer communications via phone, email, post, and other channels
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Supporting customers with pre-sales enquiries and product-related questions
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Resolving customer issues and complaints efficiently and professionally
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Processing customer orders accurately, including price verification and order fulfilment
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Maintaining accurate records within customer service systems
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Acting as the primary point of contact for allocated customer accounts
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Coordinating order planning and delivery activities to ensure high service levels
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Managing warehouse bookings and collaborating closely with logistics and planning teams
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Working with systems such as SAP and other operational platforms to support order management
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Building strong relationships with internal and external stakeholders
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Contributing ideas and improvements that enhance customer satisfaction and operational excellence

We're looking for someone who is customer-focused, organised, and eager to grow their career within a global business.

You'll bring:

Previous experience in customer service, customer support, order management, or a similar role
Excellent verbal and written communication skills
Strong organisational skills and attention to detail
The ability to multitask, prioritise effectively, and solve problems proactively
A professional and customer-focused approach to managing enquiries and issues
Strong relationship-building skills and the confidence to communicate with stakeholders at all levels
Good Microsoft Office skills, ideally at an intermediate level
SAP knowledge would be advantageous
An interest in supply chain, logistics, or customer operations
Fluency in English

Beyond your experience, we're interested in who you are as a person.

You'll thrive in this role if you are:

Passionate about delivering exceptional customer experiences
Motivated to learn, develop, and take on new challenges
Accountable, reliable, and able to take ownership of your work
A collaborative team player who values trust and strong working relationships
Resilient and positive when handling challenges and changing priorities
Ambitious and driven to continuously improve
Focused on quality and committed to delivering excellent results

What We Offer

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At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is encouraged, and your contribution makes a real impact.

Excellent learning and development opportunities
Quarterly bonus scheme
Company pension scheme
25 days annual leave (pro rata) plus bank holidays
Healthcare Cash Plan
Life Assurance
Generous employee discount on Electrolux products
Subsidised canteen
Hybrid working options available

This role is based in our Luton office, with hybrid working available.

At Electrolux, we believe that diverse perspectives make us stronger. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

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