Technical Support and Quality Specialist

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

• Acting as first-line technical support to authorized service partners (ASP)

• Control over the RCT (repair cycle time) based on the claim validation system

• Product quality control based on feedback from ASPs

• Administration of Electrolux technical applications

• Optimize costs via improvement of service network and control of Sales Fixed Costs

• Administration and development of the Mobile Engineer Project in Ukraine

• Acting with factories and quality service of the company, preparation of reports on the quality of products based on the analysis of the claim validation system

• Monitoring of Ukrainian legislation in the area of the import Technical regulation

• Control over the filling of the Branded Warranty Card and its availability in the finished product warehouse

• Processing and registration in the claim validation system from Electrolux Ukraine customers for pre-sales calls

• Provide strong support to OSS department in projects and new initiatives

• 1-2 years of experience in Customer Service, Consumer Service, or After-Sales/Aftermarket Services.

• Bachelor's or Master's degree in a technical discipline.

• Strong proficiency in Microsoft Office, particularly Excel.

• Project management knowledge and experience would be considered a strong advantage.

• Good understanding of consumer rights and consumer protection regulations.

• Strong customer focus with a commitment to delivering an excellent customer experience.

• Ability to work effectively both independently and as part of a team.

• Strong problem-solving skills with the ability to perform well under pressure.

• Intermediate level of English and fluent Ukrainian language skills.

• Excellent communication, stakeholder management, and collaboration skills.