Villa General Manager

We are looking for a highly organized and service-minded General Manager to oversee the operation of luxury private properties in Cape Town.

In this opportunity, you will be responsible for ensuring the residence is maintained to impeccable standards year-round, coordinating all vendors and seasonal staff, and delivering a seamless guest experience.

You will collaborate closely with the clients, their private office, and trusted service providers to manage budgets, oversee maintenance schedules, and guarantee that every detail — from security and compliance to hospitality and presentation — reflects the highest level of quality.

Responsibilities:

- Oversee and coordinate all maintenance and service activities to ensure the property remains in pristine condition year-round.

- Build and manage seasonal operational plans for periods of guest use (summer season) and off-season care.

- Develop and control the annual budget, ensuring accurate tracking of expenses, vendor contracts, and service quality.

- Lead and supervise external vendors and seasonal staff (cleaning, gardening, pool, catering, security) to guarantee consistent high standards.

- Support guest stays by preparing the property before arrival, ensuring smooth day-to-day operations, and responding to any urgent needs.

- Ensure compliance with all local regulations, permits, and safety requirements.

- Provide regular reporting to ownership and proactively suggest improvements to enhance efficiency, cost-effectiveness, and guest experience.

• Proven experience as a General Manager, Estate Manager, or in a senior operations capacity within luxury hospitality, property, or private residences (3+ years).
• Strong technical understanding of property maintenance, vendor management, and facility operations.
• Excellent organizational and budgeting skills, with the ability to manage multi-vendor contracts and seasonal workflows.
• High service orientation with a discreet, professional, and guest-focused mindset.
• Strong communication skills.
• Ability to operate independently, solve problems under pressure, and anticipate client and guest needs.
• Familiarity with local compliance requirements, safety regulations, and contractor oversight in Cape Town.