Process Improvement Consultant- Pharmacy and Infusion

• Serves as a quality partner to the business, providing guidance and recommendations that support patient safety, operational excellence, and compliance with regulatory, contractual, accreditation, and internal quality requirements.
• Conducts comprehensive investigations of pharmacy and clinical infusion incidents, non-conformances, and quality concerns, reviewing relevant documentation, data, processes, and workflows to determine contributing factors, impact, and root cause.
• Performs root cause analysis (RCA) using appropriate quality and process improvement methodologies and partners with Operations, Clinical, Compliance, and other stakeholders to validate findings and identify systemic issues.
• Identify areas of concern & implement corrective plans if necessary. Uses reports and production statistics to represent unit(s) in departmental process improvement and system changes and provides specialized input on reports to management. 
• Develops and recommends corrective and preventive actions (CAPAs) that address identified root causes, mitigate risk, reduce recurrence, and support sustainable process improvement.
• Partners with business owners to establish action plans, responsibilities, timelines, and measures of effectiveness; monitors CAPAs to evaluate implementation, effectiveness, and sustainability.
• Communicates significant findings, trends, risks, recommendations, and improvement outcomes to Quality leadership and business partners and supports reporting for Quality governance and committee activities.
• Ensures quality activities align with applicable regulatory, contractual, accreditation, and internal quality requirements and supports additional Quality Management Program initiatives as assigned.

Requires a BA/BS in a related field and minimum of 5 years related experience; or any combination of education and experience, which would provide an equivalent background. 

• RN or Certified Pharmacy technician preferred
• Experience with Qualityze, ERX or CareTend platforms a plus.
• Proficiency with Microsoft Excel and experience with reporting or visualization tools such as Tableau preferred
• CURES, Lean/Six Sigma certification preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.