Customer Experience Enablement Manager | Housing

New York Cityfull-timemid

Customer SuccessCustomer Experience

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Quick Summary

Overview

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

Key Responsibilities

Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products Develop…

Requirements Summary

At least 3-5 years of CSM enablement experience in a high-growth B2B startup Demonstrated experience building enablement programs from the ground up for CSM or post‑sales teams Deep understanding of Customer Success workflows (onboarding, health…

Technical Tools

a11yb2bcustomer-success

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About the Role

~1 min read

EliseAI is seeking a Customer Experience Enablement Manager to design, execute, and continuously improve training and enablement programs for our Customer Success Managers. You will own CSM onboarding, ongoing skills development, certification, and performance measurement, ensuring every CSM is equipped to drive adoption, retention, and expansion across our customer base.

Responsibilities

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Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization
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Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products
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Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights
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Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best‑in‑class practices
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Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight
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Drive Content & Resource Creation: Produce playbooks, success‑plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use
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Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call / meeting coaching and actionable feedback based on Gong & customer interactions
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Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness
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Attract top-tier talent to join our driven team

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

~1 min read

At least 3-5 years of CSM enablement experience in a high-growth B2B startup
Demonstrated experience building enablement programs from the ground up for CSM or post‑sales teams
Deep understanding of Customer Success workflows (onboarding, health scoring, QBRs, renewals, expansion) and associated metrics
Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats
Excellent instructional design, facilitation, and stakeholder‑management skills
Bonus: previously was a high performing SDR, AE, or CSM; directly engaged with prospects or customers
Willingness to work in person at our NYC office 4-5 days a week.

What We Offer

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Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

What We Offer

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✓Equity in the company

✓Medical, Dental and Vision premiums covered at 100%

✓Fully paid parental leave

✓Commuter benefits

✓401k benefits

✓Fitness & home services stipend to cover part of your expenses so you can focus on what matters

✓A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

✓Unlimited vacation and paid holidays

✓We'll cover relocation packages and make the move exciting, not painful!

What We Offer

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The salary range for this role is $120,000-$190,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com