Knowledge Strategy, Senior Associate | Housing

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

EliseAI ships fast, and our knowledge systems need to keep up. We’ve built pipelines that turn support tickets into knowledge and product releases into documentation, along with an AI-powered knowledge surface used daily by Support and Solutions Engineering. Now, we need someone to own the strategy behind these systems and make them more useful as the company grows.

You’ll own our customer-facing help center, internal knowledge experience, and the processes that keep both accurate and current. This role combines strong writing, systems thinking, AI tools, and cross-functional influence. You’ll work across Product, Engineering, Solutions, Support, and Implementation to turn what the organization knows into information people can easily find and use.

This role sits on the Product Excellence team and reports to the Head of Product Excellence.

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  Develop and own the strategy and roadmap for EliseAI’s external and internal knowledge experiences

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  Own the coverage, structure, freshness, accuracy, and findability of our customer-facing help center

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  Improve the internal knowledge hub and AI answer surface used by Support and Solutions Engineering

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  Partner with technical teams to strengthen the workflows that turn support tickets, product releases, and lifecycle changes into reliable knowledge

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  Define and track standards for knowledge quality, coverage, usage, and adoption

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  Build repeatable processes that capture knowledge from Product Managers, engineers, Solutions Engineers, and Implementation leads while it is still fresh

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  Use AI tools such as Cursor and Claude Code to design prompts, prototype workflows, and improve how knowledge is created and maintained

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  Build trust across teams and make it easy for subject-matter experts to contribute without slowing them down

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact: full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

• Experience in knowledge strategy, content operations, product operations, or a related function

• Excellent writing skills, with the ability to turn complex technical information into clear, useful content

• Strong systems thinking and an instinct to solve recurring problems through scalable processes

• Comfort using AI tools, designing prompts, and building lightweight workflows

• Ability to work effectively across Product, Engineering, Solutions, Support, and Implementation without direct authority

• Strong judgment and the ability to earn trust with senior technical and operational stakeholders

• Experience getting structured, useful input from busy subject-matter experts

• Ability to balance speed, quality, and coverage as the organization scales

• Willingness to work in person at our NYC office 4–5 days a week

• Prior ownership of a documentation or knowledge surface at an AI-first company

• Exposure to RAG evaluation, retrieval quality, or LLM evaluation frameworks

• Experience in SaaS or vertical AI

• Experience running knowledge programs across a fast-shipping product organization