Onsite Trainer | Housing

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Quick Summary

Overview

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

Key Responsibilities

Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively Work closely with customers to develop a deep understanding of…

Requirements Summary

Ability to conduct sessions in both English and Spanish is a plus. 2+ years of experience in a customer-facing training or coaching role.

Technical Tools

a11ycustomer-success

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About the Role

~1 min read

EliseAI is looking for an Onsite Trainer to provide in-person, interactive training experiences for our clients as they adopt our products. You will work closely with the Director of Operations as part of the customer education team to develop and execute comprehensive live training programs and workshops tailored to the needs of EliseAI customers. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Responsibilities

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Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
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Work closely with customers to develop a deep understanding of their workflows and onsite operations, and customize workshop content based on their unique needs
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Collect and synthesize customer feedback and onsite team pain points into actionable feedback for internal teams such as training, customer success, and product
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Proactively seek feedback from customers throughout the training, identifying areas for improvement and implementing strategies to address any gaps or challenges
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Collaborate with cross functional teams to ensure training workshops meet the needs of customers
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Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
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Attract top-tier talent to join our driven team
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We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

~1 min read

Ability to conduct sessions in both English and Spanish is a plus.
2+ years of experience in a customer-facing training or coaching role. Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus
Experience translating customer education resources into live, interactive training for diverse audiences
Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
Proven ability to build rapport with customers and establish trusted advisor relationships
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively

What We Offer

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Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

✓Equity in the company

✓Medical, Dental and Vision premiums covered at 100%

✓Fully paid parental leave

✓Commuter benefits

✓401k benefits

✓Fitness & home services stipend to cover part of your expenses so you can focus on what matters

✓A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

✓Unlimited vacation and paid holidays

✓We'll cover relocation packages and make the move exciting, not painful!