Front Office Agent (EllaHelea-S27)

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire for season 2027 a Front Office Agent.

The Front Office Agent offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, to meet hotel targets
• Builds and maintains effective working relationships whilst promoting the company’s culture and values

• Three or more years’ working experience in a similar role in the luxury hospitality sector (5* Hotels)
• Degree / Diploma in Hospitality/Tourism
• Excellent knowledge of English language
• A second language (French, German, Russian, or Italian) will be considered as a plus

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, client oriented

All applications will be acknowledged and treated as strictly confidential.