Program Assistant, Study USA Los Angeles

Title: Program Assistant, Study USA Los Angeles

Position Type: Temporary

Hours Per Week: 30

VP Area: Office of the Provost and Academic Affairs

Department: Global Engagement

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Bachelor's degree.

Job Duties

• →SUPPORT FOR STUDY USA: LOS ANGELES STUDENT PROGRAM
  • →Serve as primary contact for student concerns and well-being for 20-30 students enrolled in the Study USA LA spring and summer programs.
  • →Coordinate with the Office of Student Care and Outreach to address student care and conduct issues. Refer students to appropriate resources to manage health and well-being.
  • →Provide crisis management and 24-hour on-call support in case of emergencies, assisting on the ground and escalating concerns to proper resources.
  • →Collaborate with and assist the Director, Elon University Los Angeles with all aspects of Study USA Los Angeles program planning and execution, including, but not limited to student move-in/move-out, Los Angeles orientation, student and student/alumni gatherings and events, community service activities and volunteer opportunities.
  • →Work with the Director of Study USA, Director of Elon University Los Angeles, and the LA Summer Faculty Director to develop and coordinate a robust program calendar. Planning for the Spring program will take place during the fall semester, while planning for the Summer program will occur throughout the spring semester in preparation for summer operations.
  • →Connect with campus partners in the spring for assistance with creating a community service event (Kernodle Center), a wellness event (HealthEU), a professional development event (SPDC), and events with alumni (Office of Alumni Engagement)
  • →Communicate with providers and manage logistical aspects of Study USA LA programming and course-related excursions (ex: confirm reservations, coordinate travel, buy tickets)
  • →Communicate with students weekly through emails and Flare messages about the schedule of events including any changes and information they need to know beforehand.
  • →Assist with student move-in and move-out, Collaborate with the Director of Elon Los Angeles in on-the-ground orientation and course-related programming as needed.
  • →Engage with the academic course material at the faculty director’s discretion and attend weekly class sessions. · Maintain fiscal responsibility and compliance with university purchasing policies when using an Elon purchasing card to acquire tickets, meals, and program supplies.
  • →Maintain consistent communication with the Director of Study USA through weekly check-ins, phone calls, and emails. · Communicate with the respective Elon internship director, SPDC, and Director of Elon Los Angeles in the event of an issue related to a student’s internship.
  • →Assist students who arrive in LA without an internship; work with the Assistant Director of Career Services for Study USA Students on the best ways to support these students in identifying an internship site.
  • →Manage and maintain the gear checkout system with help from trained students, ensuring accurate inventory management and safe handling of equipment. Have students agree to the check-out policy. Inform director of broken equipment and coordinate repairs as needed.
• →ACTIVELY ENGAGE WITH ALUMNI
  • →In partnership with the Office of Alumni Engagement, help coordinate events for students and alumni to meet each other. This includes liaising with the LA alumni chapter and its members to plan and attend events.
  • →Support student professional development by collaborating with Director of Elon Los Angeles in creating and facilitating 3 events with alumni
  • →Facilitate the ‘Take an Alumni to Coffee’ gift card program.
  • →Keep track of all events with alumni and record the number and names of alumni that attended each event. Share with alumni@elon.edu at the end of the summer. 
• →COMMUNICATIONS, MARKETING, & PUBLIC RELATIONS
  • →Draft 2 articles per term for Today at Elon that highlight program activities, student internships, alumni events, class projects, and other interesting aspects of the program.
  • →Share videos and photos every two weeks with the Director of Study USA and Director of Elon Los Angeles to post on the respective Instagram accounts to help promote Study USA and Study USA LA. Posting on your LinkedIn account to promote the program is encouraged as well.
  • →Collect 3-5 quotes from students throughout the spring and summer to be used in future Study USA marketing.
  • →Add all videos, photos, and quotes to Study USA LA Teams folder.
  • →Work with the Associate Director for Career Service for Graduate School to create a college tour or panel.
  • →Conduct internship site visits to strengthen relationships with current internship supervisors
  • →Coordinate internship site visits when applicable. 

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