Event Experience Executive, CPMG

At Forge, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. 

• →Responsible for Supplier support for assigned Events (minimum of 3 to 4 per year).Providing white glove service to Suppliers and ensuring they are prepared and set up for success onsite.
• →Meet or exceed Supplier satisfaction goals.
• →Pre-Event, on-site, post-Event customer management & support.
• →Manage Event schedule logistics.
• →Conduit to the internal Connecting Point team on our attending Supplier audience deliverables.
• →Responsible for maintaining accurate data in tracking documents and CRM databases for Event deliverables.
• → Provide input to Supplier Event Materials/Marketing Collateral.
• →·Drive/manage Event team meetings pre and post Event.
• →Work collaboratively with cross functional teams. Provide support, backup and help to your Event Experience team-mates as time allows. Participation in marketing projects, confirming/updating attendee details, and managing the SalesForce & Hubspot data bases. Responsibilities that provide current current sales and recruiting data.
• →Develop an understanding of the industry and suppliers you are working with. (This will come with time.)
• →Create and manage customized schedules for each attending Supplier through the use of proprietary software, Team input and scheduling software tools.
• → Generate reports and become familiarized with the details to recognize a customer’s success. Advise team members on the status after reviewing the data and work on generating more opportunities when counts are low.
• →On site contract internal and external staff management and support.
• →Liaise with vendors, partners, attendees, and stakeholders during the event planning process, while at the Event, and Post Event, to ensure everything is in order and in place in a timely manner. 
• →Support and provide guidance when needed to other EEE team members through their cycle in their Event. 
• →Provide support to maintain the inventory of materials needed for Events.
• →Responsible for making decisions and taking action when needed at Events. Employing experience, good judgement and knowledge of how similar incidents were addressed. Conforming to CPMG’s and Forge’s value of providing seamless customer service and support. Going beyond to make our customer’s experience memorable so they choose to return in the future.

• 2+ years of Project Management/Customer Service Experience/Related Field. Knowledge or experience with our model is beneficial. 
• Strong project management skills, ability to work independently and consistently meet or exceed deliverable dates.
• Thorough working knowledge of Microsoft 365 including Office, Excel, Outlook, Teams and Salesforce (or another CRM).
• The ability to work in a fast-paced, dynamic environment.
• Excellent communication, problem solving, conflict resolution and organizational skills.
• The ability to multi-task is a must.
• Strong communication skills – both verbally and written.
• An enthusiastic and outgoing personality with excellent people, telephone and computer skills.
• Be nice, have integrity, be committed to excellence, and be fun!
• Travel required – in addition to your 4 Events, coordinate with manager to attend other Events as backup and assist teams especially at larger Events.