AI Product Experience Specialist

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+, backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

• User-first mindset: you instinctively advocate for users, building trust and loyalty in every interaction
• Crystal-clear communicator: whether it's a concise chat reply or a detailed bug report, you communicate warmly, clearly, and precisely
• Bias for improvement: constantly looking for smarter, scalable ways to improve support systems and processes
• AI tools experience: strong technical understanding and comfort with AI tools such as Emergent
• Technical curiosity: comfortable with modern SaaS tools, APIs, and debugging workflows at a basic level
• Bachelor's degree in Computer Science, IT, Engineering, or a related technical field preferred. Other degrees are welcome if you can demonstrate strong technical aptitude, curiosity, and excellent communication skills

• →Provide delightful support: solve user problems with speed, warmth, and clarity
• →Debug and resolve: dive deep on technical issues and implement fixes when needed
• →Curate insights: spot patterns in feedback and share actionable insights with the team
• →Improve docs and automation: keep documentation fresh and help refine support automation
• →Be the voice of the customer: ensure user feedback drives product direction