Director of Franchise

Portugal·LisbonLeadership (Head/Director/C-Level)executive

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Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand,

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Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

As Director of Franchise, you will own the development and expansion of Emma's European franchise business. You will be responsible for refining our franchise model, accelerating network growth, and building the organisational capabilities needed to scale successfully across markets while delivering strong commercial results.

Lead the next phase of Emma's franchise expansion strategy, building the structure, capabilities, and operating model required to support ambitious growth across Europe.

Review, refine, and continuously evolve the franchise model, including economics, fee structures, growth strategy, market prioritization, compliance, and franchisee support programs.

Own and scale a high-performing Franchise team, developing existing talent while growing the organization to support future expansion.

Design and implement the processes, governance, and operating frameworks required to scale the business efficiently.

Lead the transition of Emma's existing network of partner-operated stores into a structured franchise model, ensuring successful adoption and long-term sustainability.

Drive the expansion of Emma's franchise footprint across Europe by identifying, recruiting, and developing high-quality franchise partners.

Build strong, long-lasting franchisee relationships, creating alignment around a shared vision for growth and profitability.

Own the European Franchise P&L, delivering against revenue and contribution margin targets.

Partner closely with Retail, Marketing, Operations, Product, Finance, Legal, and other key stakeholders to accelerate franchise growth.

Act as a key member of Emma's Offline Leadership Team, reporting directly to the VP Offline Europe.

Travel regularly across Europe to support franchise partners, business development activities, and market expansion initiatives.

10+ years of relevant experience, with at least 2+ years driving franchise growth or franchise scaling.

Proven track record of building and scaling multi-market franchise operations, ideally in France or Germany

Deep expertise in franchise development, partner management, and commercial negotiations

Strong financial acumen with experience owning P&Ls, evaluating business performance, and making data-driven investment and growth decisions

Builder mentality with experience creating processes, frameworks, and operating models from the ground up

Demonstrated adaptability and learning agility, with the ability to challenge past assumptions and build solutions tailored to new business environments

Hands-on operator who is comfortable moving between strategy and execution in a fast-paced environment

Ability to bring structure and executional rigor to a rapidly scaling franchise organisation

Strong cross-functional collaborator who can align Retail, Marketing, Operations, Product, and Business Development teams behind common goals

Experience leading and developing high-performing teams, including other managers and senior individual contributors

Background in high-growth, international, and performance-driven environments

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact. 

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.  