Customer Service Agent

 The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

• →Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• →Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• →Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.                                                                                                                                                                 
• →Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• →Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
• →Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• →Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
•  Strong understanding of automotive parts and their applications.
•  Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
•  Strong problem-solving and negotiation skills.
•  Ability to multitask and prioritize in a fast-paced environment.
• Bilingual: English and Spanish
• Call Center experience
• Be at least 18 years old

* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG