Lead Patient Services Associate

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Assists management in leading the day-to-day operation; coordinates and provides patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.

Duties and Responsibilities include, but not limited to:

• →Leads the day to day work and productivity of clerical staff.
• → Advises and assists staff on problem solving patient/customer issues and on escalated issues.
• → Assists supervisor in scheduling employee time off and daily work assignments.
• → Act and assist staff on problem solving patient/customer issues and on escalated issues.
• → Assists supervisor in scheduling employee time off and daily work assignments.
• → Acts as the IHIS Superuser.
• → Aids management in a variety of areas such as but not limited to hiring, training, employee engagement, performance management, and reinforcing established expectations from management, and scheduling.
• →s as the IHIS Superuser.
• → Aids management in a variety of areas such as but not limited to hiring, training, employee engagement, performance management, and reinforcing established expectations from management, and scheduling.

• High School diploma or equivalent
• One year of customer service experience; or equivalent combination of education and experience.
• Must have been employed at OSUP in a Patient Service Associate Level 2 role or equivalent for a minimum of six (6) months.
• Meet organization’s defined patient satisfaction scores, registration accuracy scorecard metrics, and completes First Impressions Training.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
• Position continually requires demonstrated poise, tact and diplomacy.
• Independent judgment is required to plan, prioritize, and organize a diversified workload.