Senior Analyst Business Incidents

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Join Empower and play a critical role in keeping our business running when it matters most. In this position, you will lead cross-functional response efforts, coordinate rapid resolution of high-impact incidents, and drive continuous improvement that strengthens our operations and enhances the client experience.

If you're a collaborative problem solver who thrives under pressure and enjoys bringing people together to solve complex challenges, this is your opportunity to make a meaningful impact across the organization.

This position works with business partners to minimize impact of unplanned interruptions to service and coordinate action plans to manage our response to internal and external issues facing the business. Serves as the operational contact for business incidents, acting as a bridge between business lines and managing deliverables tied to the identification, containment, resolution, and follow-up of the business incident.

• →Host and drive business incident bridges to quick resolution by ensuring proper priority is assigned, key resources are engaged, and bridge participants are focused on remediation efforts
• →Effectively communicate incident status to various stakeholders
• →Ensure incident bridge activity is well documented and communicated to stakeholders
• →Identify owners of incident action items and track status of deliverables from those owners
• →Be the point of contact for consumption of incident action items, store artifacts, and distribute accordingly
• →Conduct post incident reviews, engaging with business partners to document and track that action plans to eliminate recurrence get completed
• →Assist with the coordination of action items identified during the weekly Empower Incident Escalation Committee meeting. This would include managing deliverables associated with the root cause analysis and process improvement of a gain/loss event, ensuring long term sustainability of the remediation efforts.

• →Retirement industry experience, including knowledge of defined contribution, defined benefit, non-qualified plans, and financial services industry
• →Ability to work across business units, collaborate with and influence teams to drive action
• →Must possess strong project prioritization, analytical/problem solving, organization, planning skills
• →Strong presentation skills, along with strong written and oral communication skills
• →Strong Project Management skillset
• →Ability to thrive in a fast-paced, evolving organization
• →Ability to handle ambiguity in your role
• →Basic knowledge of Six Sigma tools & concepts preferred
• →Proficient in the use of Microsoft Office software programs
• →Bachelor’s Degree in related field or a combination of both education and experience
• →5-7 years experience in a large, complex environment

• The ideal candidate has knowledge of Empower’s applications and systems infrastructure -- strongly preferred

• PMP strongly preferred

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***