Stock Plan Services Consultant

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Stock Plans Consultant, internally known as Equity Compensation Consultant, serves as a trusted guide to employee shareholders, providing personalized education and support across equity compensation plans, including Restricted Stock Units (RSUs), Nonqualified Stock Options (NSOs), Incentive Stock Options (ISOs), Performance Stock Units (PSUs), Stock Appreciation Rights (SARs), and Employee Stock Purchase Plans (ESPPs). The Consultant helps participants understand, access, and maximize the value of their equity compensation while connecting equity education to broader financial wellness goals.

The Consultant provides clear, actionable guidance, resolves shareholder inquiries, supports equity-related transactions, and contributes to continuous improvement of the shareholder experience in a dynamic, evolving environment.

• →Serve as a primary point of contact for employee shareholders and provide service and education through inbound telephone interactions.
• →Respond to shareholder questions, resolve issues, and educate participants regarding their equity compensation plans.
• →Educate participants on the structure, value, vesting, and timing of equity awards, translating complex equity compensation concepts into clear and actionable information.
• →Connect equity compensation education with broader financial concepts and financial wellness goals.
• →Manage shareholder issues from initial inquiry through resolution, coordinating with internal partners as needed.
• →Conduct proactive outbound follow-up while maintaining established inbound service levels.
• →Support equity-related activities and transactions, including account setup, ESPP enrollment, trade execution, and use of digital tools and stock plan platforms.
• →Maintain compliance with applicable FINRA and SEC regulatory requirements, company policies, procedures, and quality standards.
• →Maintain accuracy and attention to detail while staying informed of evolving equity compensation and financial services requirements.
• →Demonstrate professionalism, ethical conduct, care, competence, and compassion in shareholder interactions.
• →Serve as a peer mentor and contribute to a collaborative, high-performance team environment.
• →Adapt to changing business priorities and processes while maintaining consistent service and performance standards.

• →Bachelor’s degree or equivalent experience.
• →Minimum 2 years of experience in equity compensation, financial services, or a related field.
• →FINRA Series 7 and Series 63 registrations required.
• →FINRA Series 65 or Series 66 registration required within corporate-established timelines.
• →FINRA Fingerprinting required.
• →Certified Equity Professional (CEP®) Level 1 certification required or must be completed within 6–12 months of hire.
• →Knowledge of equity compensation vehicles, including RSUs, NSOs, ISOs, PSUs, SARs, and ESPPs, and participant-level tax implications.
• →Understanding of general financial concepts and ability to connect equity compensation education to broader financial wellness goals.
• →Proficiency with CRM systems, stock plan platforms, Microsoft Office, and reporting tools.
• →Demonstrated professionalism, dependability, and ethical conduct.
• →Ability to manage multiple priorities and customer interactions effectively in a fast-paced, remote work environment.
• →Strong time management, organization, and multitasking skills.
• →Ability to adapt to changing priorities and collaborate effectively within a team environment.

• Certified Equity Professional (CEP®) credential beyond the required Level 1 qualification.
• Master of Business Administration (MBA).
• Experience in stock plan administration or equity plan consulting.
• Experience in a financial services call center supporting stock plan participants.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.