Business Administration & Experience Manager

Job Posting – Business Administration & Experience Manager

Level Ground was founded in 1997 with a focus on fair trade and a passion for specialty coffee. We believe great, fair trade, organic coffee should be accessible to everyone. We started roasting coffee after-hours with a borrowed roaster in batches of 4lb coffee in Victoria, BC. Our first farmer partnership was with a co-op in Colombia and since then, we have worked with over 5,000 farmers across seven countries. We source high quality beans from organic and fair trade small-scale farmers. At Level Ground, we love the planet every day. Our patented roasting tech radically reduces emissions and we use 13 streams of recycling and composting, keeping us landfill free for over 20 years!

Job Overview

Level Ground’s business development team supports a co-operative, communicative, forward-thinking environment where hard work, care and continuous improvement are valued.

The Business Administration & Experience Manager supports Level Ground’s recurring financial, administrative, employee and business-system processes while acting as a leader and champion for the experience of customers and staff engaging with the company. This role improves how people interact with Level Ground and serves as a connector across departments to create a consistent, thoughtful and values-driven experience for customers, employees and external partners.

What you will be doing

Customer & Sales Administration

• Produce customer statements and maintain pricing schedules and customer information

• Review credit holds and support timely resolution of customer account questions

• Maintain recurring sales/broker reporting and calculate commissions

• Support onboarding of new customers while improving the experience for customers and sales partners

Accounting & Banking Administration

• Coordinate accounts payable, corporate credit cards and routine banking administration

• Reconcile designated accounts and pending payments and coordinate grant payment tracking

• Support payroll, RRSP and compliance administration, following procedures set by CFO

Employee Administration & Experience

• Coordinate employee onboarding, departures, benefits, records and system access

• Ensure employees receive clear information and timely support

• Improve onboarding and the administrative experience for staff

Corporate & Organizational Administration

• Maintain corporate records, procedures, calendars and documentation

• Track recurring administrative and compliance deadlines

• Coordinate with banks, benefits providers and external partners, and support company-wide administrative systems

• Identify gaps between departments and move issues toward resolution

Team Leadership

• Lead three direct reports

o Set clear priorities and monitor performance

o Foster a collaborative, service-focused team environment

• Perform other organizational duties as assigned

What you will need

• 3+ years of experience in business administration, bookkeeping/accounting administration, office/operations management or a related role

• Experience supervising, coaching or leading others

• Strong organizational skills and attention to detail, with the ability to manage recurring deadlines across

• multiple processes

• Comfort with accounting/ERP and business systems

• Strong communication skills across phone, email and in-person interactions

• Service-oriented, problem-solving mindset and sound judgment around confidential information

• Familiarity with payroll, benefits or grant administration is an asset

• Experience documenting and improving processes or standard operating procedures is an asset

• Understanding and experience in a food service, coffee, CPG, hospitality or manufacturing environment

What we offer

• $76,000-84,000/year starting salary

• Comprehensive health and dental benefits plan

• Group RRSP plan

• Green transportation subsidy

• Product discounts

Work Conditions

• Full-time, permanent opportunity - 37.5 hours per week

• In-Office Position – Office located in Central Saanich

Application Instructions

If this exciting business admin opportunity with Level Ground speaks to you, please apply with a cover letter and resume.

For more information, please review the full job description.

We will be accepting applications until the end of the day on Thursday August 13, 2026. We will be reviewing applications as they come in, so please don’t hesitate in applying. Only candidates who we are interested in moving forward with will be contacted.

If you don't see yourself fully reflected in every job requirement list on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. We are committed to creating a more equitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to daniel@engagedhr.com

We look forward to hearing from you!