Call Center Supervisor - Credit Report Disputes (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #LI-Hybrid #BI-Hybrid

As a Contact Center Supervisor - Credit Report Disputes, your primary role will be leading and managing the end-to-end credit report dispute resolution operations. You will oversee a dedicated team focused on investigating, processing, and resolving credit reporting disputes efficiently and accurately. Your core responsibilities include training, mentoring, and directing representatives to optimize dispute workflow performance, maintain high-quality investigations, and minimize direct escalations. This role reports to the Department Manager.

• →Lead and manage the daily operations of the credit report dispute resolution team, ensuring timely and compliant processing of all dispute cases
• →Provide ongoing coaching, guidance, and development to dispute specialists to maintain quality standards and dispute investigation accuracy
• →Analyze dispute trends and root causes of processing errors, implementing process enhancements to prevent future credit reporting escalations
• →Collaborate with operations, legal, and compliance partners to align dispute handling workflows with FCRA/Metro 2 guidelines and internal standards
• →Monitor key performance indicators, dispute turnaround times, and quality assurance audits to drive team productivity and operational efficiency

• 3+ years of leadership experience managing teams within credit reporting dispute operations
• In-depth expertise in credit dispute resolution, FCRA regulations, Metro 2 format, and e-OSCAR system processing
• Excellent written and verbal communication skills
• Ability to coach, train, and motivate employees and evaluate their performance
• Strong analytical and problem-solving skills with a proven track record of resolving complex credit reporting escalations

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.