System Support Engineer

For more than 33 years, KLD Labs, Inc. has provided innovative machine vision solutions tailored for railway customers' monitoring, measurement, inspection, condition-based maintenance, and asset management needs. Are you a technical problem-solver with a passion for delivering exceptional customer support? We are seeking a highly motivated and skilled System Support Engineer to join our Rail Service Department in Hauppauge, NY. In this role, you will play a crucial part in ensuring our customers receive the best technical support.

Responsibilities include:
• Provide technical support to customers and in-house departments.
• Configure systems to customer specifications and prepare them for shipment.
• Troubleshoot and repair equipment returned for service.
• Assist in the quality control of rail systems.
• Coordinate field service activities to ensure products and systems meet engineering design and customer specifications.
• Perform field installations and support, both domestically and abroad.
• Conduct various types of testing, including functional, system, integration, and regression testing.
• Other duties as assigned.

If you're ready to take on this exciting opportunity, apply now and be part of a dynamic team dedicated to excellence!

Qualifications Required
• Bachelor's degree or equivalent and 2 years of experience, or an associate degree and 4 years of experience.
• Strong background or experience in electronics, computer, and networking technology, including building and repairing computers and setting up and troubleshooting basic TCP/IP networks.
• Experience in quality control and/or software testing.
• Working knowledge of common electronics tools, multimeters, function generators, and oscilloscopes.
• Ability to read schematics.
• Ability to work independently and learn.
• Proven ability to effectively manage changing or multiple priorities.
• Willingness to travel both domestically and internationally.
• Must be authorized to work in the U.S.
• Must be able to lift 50 lbs.

Qualifications Desired
• Experience in service and support of computer-based systems.
• Ability to debug and resolve hardware issues in new and existing products.
• Software testing.
• Multilingual.
• BS degree in engineering.

Work Location Type: On-Site
Employment Type: Regular Full-time
Required Certifications: None
U.S. Citizenship Required: No
Security Clearance Required: None
Background Check Type: 7 Year Pre-Employment
Drug Screen Type: Pre-Employment Drug and Random Alcohol and Drug (FRA)
Contingent Upon Contract Award or Customer Approval: No

This position may require the ability to access to U.S. federal facilities. In accordance with the Department of Homeland Security’s enforcement of the REAL ID Act, as of May 7, 2025, individuals must present a REAL ID-compliant form of identification or an acceptable alternative to gain entry. For a list of acceptable forms of identification, please click here.

This position may involve access to technology or technical data that is controlled under U.S. export control laws and regulations and the release of which to a non US person may require an export license from the U.S. Government.

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ENSCO, Inc. and its wholly owned U.S. subsidiaries are Equal Opportunity Employers– veterans, disability