Cocktail Runner - Sports & Social Pointe Orlando

United States·Orlandomid

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Quick Summary

Overview

The cocktail runner delivers all beverages from the service bar to guests throughout all areas of the restaurant. Monitors guests’ lounge/dining experience and provide bottle or wine service as needed.

Technical Tools

OtherRunner

Responsibilities

~2 min read

→Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
→Anticipate and accommodate all the needs of the guests.
→Uses proper service protocol – serving all drinks to the guest’s right, using the right hand.
→Able to carry a tray
→Able to comprehensively describe all drinks, specialty cocktails, wine and beer.
→Provides professional and exceptional service.
→Ensures delivery of all beverages to the guests.
→Maintains general cleanliness of assigned stations and entire venue.
→Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
→Possesses in-depth knowledge of all food and beverage menus.
→Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
→Follows all company procedures when providing bottle service.
→Follows proper cash/payment card procedures.
→Complies with Department of Health and company sanitation standards.
→Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
→Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
→Ensures all lounge furniture is clean and free of debris
→Performs opening & closing side-work as instructed
→Reports all breakage, damage of equipment or furniture immediately to management.
→Attends and participates in daily pre-shift meetings.
→Attends and participates in any training sessions or departmental meetings.
→Learn by listening, observing other team members and sharing knowledge while leading by example.
→Portrays a positive and professional attitude.
→Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.
→Works as part of a team and provides help and support to all team members.

Requirements

~1 min read

At least 1 year of serving in a fast-paced food and beverage venue. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
Must meet state legal age requirements.
Must speak fluent English, other languages preferred.
Must be courteous, pleasant, and good natured.
Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.

Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
Must be able to efficiently and safely stand and move about the entire facility during each shift.
Bending, stooping, kneeling, lifting.