Specialist, Customer Service, SEA

The Role : Specialist, Customer Service, SEA 

The Specialist, Customer Service, SEA, is responsible for resolving complex customer inquiries and issues, making decisions that enhance customer satisfaction. This role requires the ability to interpret policies and procedures to provide tailored solutions. 

In this role you will: 

• Customer Interaction: Respond to inquiries via phone, email. Provide accurate product and service information. Address customer complaints and provide effective solutions. 

• Quotation and Order Processing: Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers. 

• Relationship Development: Foster and maintain relationships with both internal and external customers. Effectively collaborate with Sales, Production, Logistics, Finance and other cross-functional areas to ensure critical customer needs are met such as expedites, accounts receivables, export compliance, etc.  

• Problem Resolution: Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved. 

• Interpreting Policies: Understand and adhere to company policies, making informed decisions accordingly. Recommend changes to programs, policies, and procedures to better meet customer requirements. 

• Continuous Improvement: Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times. 

Traits we believe make a strong candidate: 

• Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing. 

• Strong communication skills and a service-oriented mindset. 

• Familiarity with SAP. 

• Mature, independent, accountable, and possesses a strong sense of ownership. 

• Ability to work effectively as part of a team. 

• Accuracy, strategic thinking, and critical thinking skills. 

• Willingness to learn and strive for excellence through continuous improvement. 

• Capable of independent problem-solving and critical thinking. 

Your success will be measured by: 

• Customer Satisfaction: Ensure accurate and timely order processing and resolve customer issues effectively. 

• High Quality Work: Continuously improve team performances. 

• Innovation: Implement new practices to enhance high quality customer service. 

• Teamwork: Foster a collaborative environment with team members and customers.