Sr. Manager, Global Services Execution

Sr. Manager, Global Services Execution

This role will be responsible for aligning systems, programs, and processes worldwide to ensure flawless execution of our global services strategy. The ideal candidate will be a collaborative change agent with a proven track record in operational leadership, process optimization, and global program management.​

Key Responsibilities:​

• Strategic Alignment: Partner with the APS Services Leader to translate the global services strategy into actionable operational plans and measurable outcomes.​

• Operational Excellence: Accountability for design, implementation, and continuously improve global processes, systems, and programs to drive efficiency, scalability, and customer satisfaction. ​

• Governance & Performance Management: Establish KPIs, dashboards, and governance frameworks to monitor execution and ensure accountability across regions.​

• Change Management: Lead organizational change initiatives to support new processes, technologies, and cultural shifts; foster adoption and engagement across global teams.​

• Cross-Functional Collaboration: Work closely with regional leaders, finance, HR, and other stakeholders to ensure alignment and seamless execution of services initiatives.​

• Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and compliance.​

• Innovation & Continuous Improvement: Champion best practices and leverage data-driven insights to optimize service delivery and operational performance.​

• Joint Planning & Metrics: Establish shared KPIs and governance forums with sales teams to measure the impact of services on revenue growth

• and customer satisfaction.​

• Feedback Loop: Leverage insights from service execution to inform sales strategies, enabling data-driven decisions that improve customer engagement and profitability.​

• + Influence stakeholders​

• Lead weekly, monthly, and quarterly Service operating reviews.

Continuous Improvement

• Lead the global Service operational excellence strategy.

• Apply Lean, continuous improvement, and structured problem-solving methodologies to improve Service performance.

• Lead value-stream mapping and process-improvement activities across the end-to-end Service lifecycle.

• Identify and eliminate process variation, waste, delays, rework, and unnecessary administrative burden.

• Establish standard work for critical Service processes.

• Build continuous-improvement capability within regional Service leadership teams.

• Ensure improvements are sustained through measurable controls and management routines

Capacity & Resource Management

• Develop a consistent global methodology for Service capacity and workforce planning.

• Establish visibility into available capacity, customer obligation hours, utilization, travel, technical support, administrative time, and capacity gaps.

• Partner with regional leaders to identify resource requirements and FTE needs.

• Support workforce planning decisions using installed-base growth, service demand, contract obligations, and forecasted workload.

• Identify opportunities to improve technician productivity while maintaining customer experience and safety.

People: Builds strong relationships with hiring managers and provides an excellent candidate experience.

Accountability: Meets or exceeds SLA targets for time-to-accept, time-to-start, and pipeline generation.

Creativity: Develops innovative sourcing strategies and leverages market insights to influence decisions.

Excellence: Delivers high-quality hires consistently, maintains data accuracy, and strengthens Entegris’ reputation as an employer of choice.