Application Support Engineer

Summary:

• Full ownership to allocated new integration projects with Envipco customers across EU in collaboration with the EU Support team & R&D

• Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing

• Testing of new software versions (both proprietary machine software and OS)

• Coordinate & support rollout of new software releases to the field

• Translate customer requests to R&D sprints as appropriate

• Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team

• Support the setup of pilot tests/initiatives across EU

• Gather feedback direct from customers for future improvements/enhancements to our devices

• Stay up to date with new product developments to ensure we always deliver the highest level of service possible

• Technical qualification / background from automation or software systems

• Some years experience in a software related technical support role

• Background in customer service/support, ideally with both onsite & remote experience

• Flexible and willing to travel and work on European projects

• Some programming experience with capabilities to write test scripts

• Experienced in using scripting languages (e.g. Bash shell, Python etc.)

• Previous work with Linux systems and command line experience is a must

• Clear in communication, focused and patient

• Fluent in Polish and English, any other European language is a plus

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.