Front Office Agent

As a Front Desk Agent, you'll play a key role in creating exceptional guest experiences by:

✅ Welcoming guests with warmth, energy, and genuine hospitality
✅ Managing guest check-ins and check-outs efficiently
✅ Answering questions and providing local recommendations
✅ Assisting guests with reservations and future bookings
✅ Posting charges and processing guest transactions accurately
✅ Resolving guest concerns with professionalism and care
✅ Communicating with housekeeping, maintenance, and other departments to ensure a seamless stay
✅ Answering phones and responding to guest inquiries
✅ Following resort policies, procedures, and safety standards
✅ Helping with other projects that contribute to an outstanding guest experience

🌟 Friendly, outgoing personality
🌟 Excellent communication and customer service skills
🌟 Positive attitude and team-first mindset
🌟 Ability to multitask in a fast-paced environment
🌟 Hospitality, hotel, resort, or customer service experience preferred

🏕 Work in a beautiful outdoor setting surrounded by nature
🌊 Minutes from Santa Barbara beaches and wine country
🤝 Join a supportive and passionate team
📈 Opportunities for growth and development
🌲 Be part of creating unforgettable vacations for guests from around the world

If you're ready to bring your hospitality skills to one of California's most unique resort destinations, apply today and start your next adventure at El Capitan Canyon Resort!

• High school degree or equivalent; or relevant work experience
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
• Hotel front desk experience, a plus

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Hourly Rate: $22.00