Remote Central Reservations Agent

EOS Hospitality is seeking a remote Central Reservations Agent to join our team of dedicated hospitality professionals!

The Central Reservations Agent is responsible for managing all aspects of guest reservations across EOS Hospitality properties while delivering exceptional service and creating memorable guest experiences. This role plays a key part in maximizing room revenue through thoughtful recommendations, accurate reservation management, and outstanding guest communication.

• →Excellent customer service, sales, and communication skills 
• →Excellent verbal and written English Skills
• →Prior Front Desk or Hotel Reservations experience preferred
• →Strong organizational and time management skills
• →Proficient in Microsoft Office Suite
• →Flexible schedule and ability to work all shifts, weekends, and holidays

Essential Tasks:

• Creates and accepts hotel and restaurant reservations for any and all EOS properties from all channels, such as telephone, email, live webchat, PBX, and Internet, following standards and protocol
• Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfaction
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate
• Communicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc.
• Accepts and executes gift certificate orders where applicable
• Complies with all reservation related safety, security and financial procedures, hotel policies and standards of conduct
• Works harmoniously and professionally with co-workers and supervisors.
• Communicates with sales department and property managers regarding group bookings, inputting rooming lists, creating billing patterns, etc

Why Join our team? Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more? Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.