Valet/Bellperson- OVERNIGHT

The Overnight Valet/Bellperson is an essential part of the Hotel Zoe guest experience, creating a warm and memorable welcome from the moment guests arrive. This position provides exceptional hospitality by greeting guests with genuine enthusiasm, assisting with luggage, safely parking and retrieving guest vehicles in the hotel garage, and offering personalized service to meet each guest’s needs. The ideal candidate is proactive, attentive, and passionate about exceeding expectations by anticipating guest needs, assisting guests with disabilities, providing helpful information about hotel amenities and operating hours, and ensuring every guest feels welcomed, valued, and appreciated throughout their stay. Through professionalism, teamwork, and commitment to outstanding service, the Valet/Bellperson helps create an exceptional and lasting impression of Hotel Zoe.

• →Guest Welcome & Service: Greet guests upon arrival with a warm, friendly, and professional demeanor, creating a positive first impression and setting the tone for an exceptional stay.
• →Luggage Assistance: Assist guests with loading, unloading, transporting, and delivering luggage and personal belongings with care and efficiency.
• →Valet Parking: Safely park and retrieve guest vehicles in the hotel garage, following all established vehicle-handling, safety, and security procedures. Inspect vehicles for visible damage and promptly report any concerns or incidents to management.
• →Guest Room Escort & Orientation: Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and available services.
• →Guest Information & Recommendations: Provide accurate information regarding hotel facilities, operating hours, local attractions, transportation options, restaurants, and activities.
• →Guest Requests: Respond promptly to guest requests, including delivering packages, amenities, and other items, as well as coordinating transportation and communicating service needs to the appropriate departments.
• →Personalized Hospitality: Anticipate guest needs, provide attentive service to guests requiring additional assistance, and ensure all guests feel welcomed, valued, and supported.
• →Problem Resolution: Address guest concerns courteously and professionally, taking appropriate action to resolve issues and escalating matters to management when necessary.
• →Safety & Security: Protect guest belongings, maintain the security of vehicle keys and luggage, and follow all hotel safety, security, and operational procedures.
• →Bell Desk & Equipment Maintenance: Maintain a clean, organized, and professional bell desk. Ensure luggage carts, vehicle keys, and other necessary equipment are properly maintained and readily accessible.
• →Team Communication: Communicate effectively with Front Office, Housekeeping, Valet, and other hotel departments to ensure seamless guest service and timely follow-up on requests.
• →Shift Reporting: Complete required shift reports, document relevant guest interactions or incidents, and provide thorough pass-downs to ensure smooth transitions between shifts.
• →Professional Standards: Maintain a polished appearance, professional demeanor, and positive attitude while representing Hotel Zoe's service standards and hospitality values.

• Must possess a valid driver’s license, maintain a clean driving record, and be proficient in operating both manual and automatic transmission vehicles.
• High school diploma or equivalent preferred.
• Previous hospitality, valet, bell services, or customer service experience preferred; a willingness to learn and a guest-first mindset are essential.
• Demonstrated ability to operate both manual and automatic transmission vehicles.
• Excellent verbal communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• Friendly, approachable, service-oriented attitude with a strong commitment to guest satisfaction.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities.
• Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest preferred.
• Ability to work collaboratively with multiple hotel departments.
• Flexibility to work varying shifts, including weekends and holidays, based on business needs.

• Ability to regularly stand, walk, bend, reach, and move throughout the shift.
• Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to safely maneuver luggage carts and assist guests with loading and unloading belongings.
• Ability to navigate hotel entrances, ramps, stairs, parking areas, and other property locations as required.
• Ability to work outdoors in varying weather conditions while assisting arriving and departing guests.
• Ability to safely enter, exit, park, and retrieve a variety of guest vehicles.

• Work is performed throughout the hotel, including the entrance, lobby, bell desk, guest floors, garage, and designated vehicle loading and unloading areas.
• The position involves frequent interaction with guests, colleagues, vendors, and transportation providers.
• The work environment can be fast-paced, particularly during peak arrival and departure periods, special events, and high-occupancy dates.
• The role requires flexibility, teamwork, attention to safety, and a consistent commitment to delivering exceptional guest service.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.  Hotel Zoe offers competitive salaries and robust benefit plans.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.