Wellness & Recovery Specialist

Melbourne · Melbournemid

OperationsFitness & Wellness

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Quick Summary

Key Responsibilities

Operations Core Purpose : To create loyal, lifelong fans and exercise practitioners. Responsibilities and Duties: Assist and educate members on Refresh & Recovery services, including Cryotherapy,

Requirements Summary

Ability to multitask while effectively engaging with members in a fast-paced environment. Strong communication skills, able to clearly convey issues and operational needs to management.

Technical Tools

OperationsFitness & Wellness

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

EōS Fitness is seeking a highly motivated and customer centric leader to take on the new role of Wellness & Recovery Specialist. This role supports all brand amenities, including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The Wellness & Recovery Specialist focuses on providing exceptional service by supporting amenities and enforcing safety protocols to ensure superior experience of a member. Key responsibilities include cleanliness, and organization of all amenities, identifying equipment issues, and coordinating with managers to ensure smooth operations.

Responsibilities

~1 min read

→Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
→Follow and lead safety protocols to prioritize the health and safety of both team members and members.
→Enforce membership compliance by ensuring members have the correct membership level to access amenities.
→Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
→Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
→Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
→Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
→Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
→Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
→Support front desk staff as needed to ensure smooth operations and member satisfaction.

Requirements

~1 min read

Ability to multitask while effectively engaging with members in a fast-paced environment.
Strong communication skills, able to clearly convey issues and operational needs to management.
Excellent interpersonal skills with a customer-focused attitude.
The ability and willingness to work weekends, evenings and holidays as needed.
Willing to learn about the different Refresh & Recovery services we offer.
Passionate about health and wellness.
Customer service experience preferred.
CPR/AED certification required within 30 days of hire.
Must successfully pass Background Check.
And, of course, someone who embraces our Core Values!