Iterable & Email Marketing Ops Consultant

Epic Kids is the leading digital reading platform built for kids 12 and under, trusted by millions of children, educators, and families around the world. Our mission is to inspire a lifelong love of reading by providing unlimited access to thousands of high-quality books, videos, and educational content through a safe and engaging experience. We combine technology, storytelling, and learning innovation to help every child become a confident reader.

At Epic, you'll join a collaborative and fast-paced global team passionate about building meaningful products that make a real impact on children's education and literacy.

We need a hands-on Iterable expert to get our educator email journeys live, running correctly, and measured, and to shape an email engagement strategy across our user segments. Our new educator onboarding journey creative was finished in February and is still not fully live because of Iterable and product setup. More educator journeys are queued behind it, and we have had to pause journeys that sent when they should not have. Recent campaign sends have also shown gaps in our wider email process, such as sends reaching the wrong countries or listing the wrong dates, so we also need email marketing operations help to fix how campaigns get built, checked and approved.

This is a 12-week contract. You'll work alongside our Email team and partner with Product and Engineering on event data. The goal is to clear the backlog, prevent new mistakes, and leave us with a strategy and playbook we can run ourselves.

• 3+ years hands-on in Iterable: journeys, segmentation, triggers, data feeds and QA

• Lifecycle email experience across several user segments

• Experience setting up conversion or event tracking and reporting on email impact

• Email marketing operations experience: campaign intake, workflows, QA and approvals across teams

• Clear, practical recommendations, delivered collaboratively with an in-house team

• Comfortable working remotely and independently

• EdTech, K-12 or freemium product experience

• Iterable SMS setup

• Salesforce and Iterable integrations

• Deliverability and domain reputation

• Educator onboarding journey live, old journey retired, no coverage gap

• No unintended sends from journeys launched or reviewed

• Process improvements agreed and in use, with audience, country and dates checked before every send

• Conversion tracking live in Iterable by December 1

• Every in-progress educator journey launched or on a dated plan

• Segment strategy and playbook delivered and reviewed by the Email team