Cloud R Analyst, Associate

India·Bangaloremid

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Requirements Summary

AZ-900 Certification AWS exposure or certification About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI,

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Responsibilities

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→Manage production infrastructure
→Maintain high system availability and proactive issue resolution.
→Maintain healthy systems (perform clean ups and performance tweaks)
→Support and On-board new tenants to Azure cloud.
→Troubleshoot customer issues related on Infra and application hosted on Azure.
→Use Service Now to work on customer tickets by achieving SLA's.
→Perform scheduled activities on weekends.
→Run PowerShell scripts and CI/CD pipeline where automation is used to complete tasks for Product deployments.

1+ year of experience as a Site Reliability Engineer doing systems monitoring & supporting IT infrastructure.
Experience with Microsoft Azure
Ability to work as a team to accomplish departmental goals
Knowledge of SQL/Database Concepts
Excellent written and verbal communication.
Knowledge on Azure Kubernetes service (AKS)
Strong analytical, troubleshooting, problem-solving, and decision-making skills.
Weekend Shift - Mandatory (Rotational)